Door Person TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Door Person TD-Union

Job Code:

11018

Profile Title:

11018 Door Person TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Bell Door Person, you will set the stage for guest experience with your welcoming smile and service. By understanding their  unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far  beyond their stay with us.

Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner

Provide a high level of guest service to all guests and co-workers which are aligned by the Company and Property's service standards and brand attributes in order to provide defining moments at every opportunity

Serve as a property ambassador, engaging guests in queues, open and close doors, and assist with transportation requests

Orient guests to property

Complete applicable documentation, tickets, and other bell related forms

Make and receive phone calls requesting information and services

Performs other job-related duties as requested

Proof of eligibility to work in the United States

6+ Months of Prior Relevant Experience

Guest service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting

Preferred

Maintain a positive attitude and outgoing personality

Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others

Knowledgeable of handheld mobile application devices

Able to effectively communicate in English, in both written and verbal forms

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

Clear speech - simple

X

Clear speech - complex

Climbing

X

Crawling

Crouching

Distant vision

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

Lifting __pounds

X

100 pounds

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

Sitting

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

Outdoors

X

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

X

Analytical

Clerical

Comprehension

X

Crisis incidents

Customer service

X

Decision making

Fatigue

X

High pressure

X

Judgment

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

Organization

Perception

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex