Food Server AG-Union

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Job Profile Title:

Food Server AG-Union

Job Code:

11057

Profile Title:

11057 Food Server AG-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Food Server to take and deliver customer orders, maintain tables, guest satisfaction and finalize checks. The food server is also responsible for performing side work and general cleaning of assigned stations.

Greet guests in a positive, friendly manner and make them feel welcome

Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages

Maintain table cleanliness utilizing a silent service approach

Itemize bills correctly and efficiently secure payment

Maintain cleanliness and stock of assigned areas, side stations, tables and Point of Sale (POS) stations

Anticipate the guests’ needs and respond appropriately with a sense of urgency

Communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

Performs other job-related duties as requested

Proof of eligibility to work in the United States

5+ Years of Prior Relevant Experience

Food and Beverage experience in a high-paced environment with food service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes

Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines

Knowledge of health, safety and sanitation regulations

Knowledgeable of computers and Point of Sale (POS) systems

Able to effectively communicate in English, in both written and verbal forms

Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

X

Carrying __pounds

X

50

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

25

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

50

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

Outdoors

Restricted area

X

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

Reading - simple

X

Reading - complex

Repetition

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex