Group Housing Specialist I

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Group Housing Specialist I

Job Code:

11070-3

Profile Title:

11070-3 Housing Specialist I

Grade / Band:

06

FLSA Status:

Non-Exempt

As a Group Housing Specialist I, you will partner with our group clients to set the stage for a successful group guest experience, with your passion for service, strong communication skills and ability to problem solve.  By understanding each of our clients' unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their event with us.

The Group Housing Specialist I works out of our off-site Corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as the key liaison with group/event clients, in all aspects of the Corporate Group Housing department, including but not limited to developing strong partnerships with both our internal partners and our group clientele. It is the responsibility of the Group Housing Specialist I to manage the communication and execution of our client's room block/booking processes, ensuring organization and accuracy for all events held at MGM Resorts International Las Vegas properties. 

Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.

Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.

Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services; providing expedient guest resolution within the established scope of authority.

Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).

Maintain and monitor room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.

Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.

Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).

Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable.

Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.

Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Guest service experience

Required

Strong Communication skills, both oral and written

Required

Microsoft Office (Word, Excel, Outlook)

Required

Experience with navigating multiple systems

Required

Experience with Property Management Systems (i.e. Opera, Delphi, Passkey)

Preferred

Experience in a similar resort setting

Preferred

Ability to take initiative and exhibit flexibility

Able to effectively communicate in English, in both written email correspondence and verbal discussion

Ability to read, write, and analyze proficiently to evaluate reports and correspondences

Ability to multi task and work well in a fast paced, team oriented environment

Working knowledge in navigating and using various systems and software, including Microsoft Office, company systems, & office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment and discretion skills

Knowledge of various room accommodations capacities and resort amenities

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well groomed appearance adhering to company standards

Balancing

Bending

X

Carrying __pounds

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

Near vision

Normal vision

X

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

40

Walking

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X