Ultra Lounge & Lounge Server TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Ultra Lounge & Lounge Server TD-Union

Job Code:

11124

Profile Title:

11124 Ultra Lounge & Lounge Server TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Lounge Server to expedite guests' drink orders and provide beverage and bus service.  All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies

Knowledge of liquor brands, beers and non-alcoholic selections available on the casino floor

Knowledge of designated glassware and garnishes for each drink

Communicate order into system through Bartender; ensure transmission is verified

Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries

Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Successful completion of Restaurant Training Program and testing is required

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Preferred

6+ Months of Prior Relevant Experience

Experience as a Cocktail and/or Food Server in a similar environment

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Wine and spirits certification

Preferred

Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment

Knowledgeable of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines

Knowledgeable of table side sequence of service, wine and liquor

Knowledge of health, safety and sanitation regulations

Knowledgeable of particular characteristics and description of every wine and champagne by the glass and major wines on the wine list

Able to balance and carry a tray loaded with glassware

Knowledgeable of computers and Point of Sale (POS) systems

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Able to effectively communicate in English, in both written and verbal forms

Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex