Ultra Lounge & Hostperson TI-Union

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Job Profile Title:

Ultra Lounge & Hostperson TI-Union

Job Code:

11125

Profile Title:

11125 Ultra Lounge & Hostperson TI-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

The Ultra Lounge Hostperson is primarily responsible for representing the brand of the venue while greeting and seating guests and assisting service staff with guest contact and table information. All duties are to be performed in accordance with departmental and policies, practices and procedures.

Provides extraordinary service consistent with the Bellagio luxury brand standards and S.H.O.W. Service Basics

Maintain number of posting and post sharing requirements weekly

Posting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites, such as Yelp

Actively use social media to engage the guest in an immersive and interactive experience

Greets and seats guests in a gracious manner and distributes business among Gourmet Food Servers equally and as fairly as possible

Monitors guests that are seated, and immediately respond to guest’s needs or request of first contact

Assists in accepting reservations, if applicable; answers phone in a hospitable manner and confirms with the manager if large parties can be accommodated

Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues

Checks on the billing status of the casino, room, bill back, and coupon and comp numbers to assist in closing of checks

Maintains complete knowledge of the entire menu and proper food handling presentation and service

Arranges the opening reports, floor plan, and checks

Prints and changes out all menus nightly

Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium

Maintains and makes copies and stocks host/hostess folder

Cleans and maintains all food and beverage menus

Assists service staff in their tasks as it relates to billing, guest requests or guest information

Works with the management team to coordinate break scheduling for service staff while ensuring adequate floor coverage

Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management

Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue

Anticipate guest needs and provide service to each guest quickly and accurately; advises the manager of any guest complaints

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Host person in fine-dining restaurant or similar customer service experience

Required

2+ Years of Prior Relevant Experience

Hostperson in a fine-dining restaurant or similar customer service experience

Preferred

Modeling experience

Preferred

Previous experience working in a similar resort setting

Preferred

A highly motivated and energetic personality

Ability to maintain complete knowledge of the entire menu and proper food handling presentation and service

Ability to manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure

Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization

Strong attention to details, can make decisions quickly and delegate responsibilities accordingly

Excellent computer and multi-line phone skills

Ability to perform administrative tasks

Ability to access all areas of the restaurant, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items

Ability to work indoors, being exposed to such environmental conditions as noise, dust, cigarette and cigar smoke and varying lighting levels

Excellent customer service skills.

Interpersonal skills to deal effectively with all business contacts

Professional appearance and demeanor

Able to effectively communicate in English, in both written and oral forms

Ability to work varied shifts, including weekends and holidays

Balancing

X

Bending

X

Carrying __pounds

X

50

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

50

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex