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Rep Guest Svcs Slots TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Rep Guest Svcs Slots TD-Union
Job Code:	11127
Profile Title:	11127 Rep Guest Svcs Slots TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the primary responsibility of the Slot Guest Service Representative to provide service to guests by paying slot machine jackpots, making minor slot machine repairs, and replacing tickets while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Principal Duties & Responsibilities
Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.
Balances cash at the end of the shift.
Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.
Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary.
Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.
Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.
Educates guests about the different kinds of slot machines on the casino floor and assists guests in looking for a particular type of slot machine or denomination.
Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.
Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Additional Requirements
Details	Required/ Preferred
Previous experience in slot department	Preferred
Bilingual abilities	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to sit/stand for long periods
Possess math skills to make change with coin and currency
Professional appearance and demeanor
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		20
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		15‐20
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate
Noise levels - low to high				X
Office conditions				X
Outdoors
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration				X
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex