Host Venue III

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Host Venue III

Job Code:

11155

Profile Title:

11155 Host Venue III

Grade / Band:

09

FLSA Status:

Exempt

The Venue Host III will provide superior guest service to existing and potential guests at property night clubs and entertainment venues while generating revenue through effective networking and relationship building. All duties and responsibilities are to be performed in accordance with departmental and MGM Resorts International policies, procedures, and practices.

Market company-related entertainment and night club events to potential guests, including upcoming venue openings and changes; distribute venue information to all assigned hotel and business departments in advance of all events and promotions

Determine when to approve table comps by evaluating night club performance, competition, etc.

Adhere to predetermined minimum sales requirements; regularly monitor table, ticket and guest list reservations; ensure all VIP table reservations are entered into the system with complete information, such as guest’s full name, cell number, and email address

Maintain full knowledge of operating hours, menu selections, pricing, and venue availability; collaborate with marketing, sales, and operations employees and management to anticipate guest needs prior to and during operating hours

Determine bi-weekly sales goals by evaluating factors affecting business levels, including but not limited to hotel occupancy, weather, competition, saturation of talent at other venues in town, special events, conventions etc.

Work closely with all venue hosts and management to develop and implement work practices and routines to increase sales and generate venue revenue

Represent the venues in a positive and professional manner both on and off property

Communicate effectively to direct supervisor thru daily and weekly recaps with regard to workload, schedule, marketing strategy, customer development, social media, events, requirements

Attend applicable meetings, pre-shifts, check-ins, outreach, promotions and mandated shifts; provide input in team meetings to develop new strategies for sales and applicable operations

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

2+ Years of Prior Relevant Experience

Customer service or related experience

Required

Work varied shifts, to include weekends and holidays

Required

Knowledge of nightclub and entertainment functions

Preferred

Experience working in a similar resort setting and position

Preferred

Knowledgeable of nightclub and entertainment functions

Able to effectively communicate in English, in both written and verbal forms

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality

Able to lead and mentor a team

Ability to multi-task and work well in a fast paced, team-oriented environment

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as Mac OSX, and POS systems

Knowledge of UrVenue or similar database management, ticketing and seating systems

Knowledge and experience with various social media platforms, including Instagram, Twitter, Facebook, and LinkedIn

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X