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Massage Therapist

J o b D e s c r i p t i o n

Job Profile Title:	Massage Therapist
Job Code:	11160
Profile Title:	11160 Massage Therapist
Grade / Band:	04
FLSA Status:	Non-Exempt
As a Massage Therapist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Consistently offer professional, friendly and engaging service to exceed guest expectations
Follow all departmental policies and procedures, including safety and sanitation policies
Ensure guests are given the highest level of service by providing the most current information and techniques in massage modalities including but not limited to Swedish, Deep Tissue and related body services per treatment and department protocols
Promote and sell service treatments, enhancements, upgrades and retail products
Provide guests with a thorough and knowledgeable spa service.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Guest service experience	Preferred
1+ Years of Prior Relevant Experience	Massage therapist in a spa or salon environment	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		10
Clear speech - simple				X
Clear speech - complex		X
Climbing		X
Crawling		X
Crouching		X
Distant vision				X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		10
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching		X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.	X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high		X
Office conditions				X
Outdoors	X
Restricted area	X
Shifts				X
Smoke				X
__% Travel	X
Vibration	X
Wet/Humid				X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical		X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex	X