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Floor Supv Hskpg III

J o b D e s c r i p t i o n

Job Profile Title:	Floor Supv Hskpg III
Job Code:	11175
Profile Title:	11175 Floor Supv Hskpg III
Grade / Band:	08
FLSA Status:	Exempt
It is the primary responsibility of the Housekeeping Floor Supervisor to oversee the day-to-day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Principal Duties & Responsibilities
Supervises GRA’s, Housepersons, assigned floors and ensures all rooms and hallways are cleaned to Company standards
Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping policies and procedures
Inspects the required number of guest rooms on a daily basis to ensure Guest Room Attendants (GRA’s) are conforming to the sanitation requirements of health laws and standards set by the Company
Maintains records including repairs needed, lost and found items, and quality of work completed by employees
Instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
Submits required number of hallway evaluations to the Assistant Housekeeping Manager
Reports all work orders to status and any follow required
Utilizes proper procedures for entering/cleaning a guest room
Resolves guest complaints in a timely manner
Completes daily worksheets, reports accurately and in a timely manner
Issues and retrieves all master keys, cellphones, and two-way radios at the beginning and end of each shift
Assist in projects assigned by the Asst Housekeeping Manager
Meet productivity standards for your position ensuring each GRA completes the amount of credits required

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Housekeeping department	Required
1+ Years of Prior Relevant Experience	Excellent guest service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Bilingual, English as the primary or secondary language	Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Must be able to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Previous experience at a large resort preferably in rooms
Knowledge of cleaning equipment, supplies, and chemicals used
Must be able to have computer skills and multitask
Work various shifts, including weekends and holidays
Must be able to communicate in English, in both written and oral forms
Excellent customer service skills
Interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying 10 pounds				X		50 Pounds
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting 10 pounds			X			50 pounds
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing				X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel		X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X