Sommelier TI

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Job Profile Title:

Sommelier TI

Job Code:

11227

Profile Title:

11227 Sommelier TI

Grade / Band:

07

FLSA Status:

Non-Exempt

As a Sommelier, you will be responsible for complete knowledge of wine lists, wine and food pairing. You will also set the stage for

guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their

experience to create WOW memories they will carry with them far and beyond their stay with us.

Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of product excellence and service are paramount

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and policies/procedures are consistently upheld

Builds rapport, commitment, and loyalty with team members and customers

Assists in reviewing and determining beverage requirements on an ongoing basis and insures proper wine inventories

Responsible for all wine handling, storage, receiving, requisitioning, and inventory control

Presents the wine list with appropriate recommendations and commentary, serves wines at correct temperatures and in the proper way

Specializes in beverage and wine sales and service

Inspects and ensures that all facilities and equipment are in excellent working condition and meet all regulatory requirements in wine storage and cellar areas

Conducts training and wine education of team members as required both within the assigned outlet and as part of the overall wine team

Ensures compliance with all applicable rules, regulations, policies and procedures

Promotes positive public/employee relations at all times

Eliminates or adds items to wine list as deemed appropriate to maintain high quality standards

Responsible for cost control, proper accounting, and inventory procedures

Maintains a clean, safe, hazard-free work environment within area of responsibility

Inspects wine storage and cellar facilities to ensure that equipment and workstations meet requirements of state and local health laws and internal regulations

Inspects and tastes beverage samples to maintain quality standards and sanitation regulations

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

1+ Years of Prior Relevant Experience

Required

Prior experience in food and wine pairing

Preferred

Previous experience working in a similar resort setting

Preferred

Basic Knowledge of kitchen operations as well as working knowledge of POS systems and operations

Knowledge of beverages on menu, including characteristics of wine and champagne by the glass; major wines, designated glassware, terminology, and garnishes

Knowledge of health, safety and sanitation regulations and procedures

Knowledge of various Point of Sale (POS) devices

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Knowledge of proper service techniques

Knowledge of Microsoft Outlook, Excel, and Word

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X