Dispatcher-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dispatcher-Union

Job Code:

11234

Profile Title:

11234 Dispatcher-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Dispatcher, you willset the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Update status of guest rooms

Process Rooms Control data and distribute roomsto Managers on allshifts

Receive and processrush room requestsfrom the Front Desk and VIP Services

Receive requestsfrom the Front Desk and VIP services by phone or computer printer forspecial requestsfrom guests,such as baby cribs, bed boards, irons, hair dryers, etc.

Receive and processrequestsfrom guestsfor turndown services, extra towels, etc., and forwardsthe request to the proper employee in the specific area

Run reports needed by Housekeeping, Day and Swing shifts

Ensure that the Housekeeper Assistant's report is completed in the morning and afternoon for distribution to the Assistant Hotel Manager

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Work varied shifts, to include weekends and holidays.

Required

Six(6)months of Hotel Status Board Operator experience

Preferred

Bilingual in Spanish

Preferred

Experience in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to work under pressure

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizationalskillsto function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

Carrying __pounds

Clear speech - simple

X

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

Near vision

Normal vision

X

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

X

Walking

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

Fatigue

High pressure

X

Judgment

X

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

X

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex