Dispatcher-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dispatcher-Union

Job Code:

11234-1

Profile Title:

11234-1 Limousine Dispatcher (Union)

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Limousine Dispatcher, you will be responsible for the daily operations of the department. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Coordinate guest limousine reservation requests with casino hosts and VIP personnel

Maintain accurate records of all transportation activities in the department

Communicate through two‐way radio or cellular telephone with limousine and shuttle bus drivers to understand constant status and location; communicate through a multi‐line phone system with other departments and properties to assist both drivers and guests

Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes

Order extra limousines from outside companies forspecial events and areas outside average driving distances

Train newly hired dispatchers on working with radios, computer programs such as Customer Relations Management (CRM), answering multi‐line phone system and dispatching

Prioritize guest reservations / dispatches and assign errand requests to runners

Answer incoming calls and assist when necessary or direct calls to appropriate areas

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Work varied shifts, to include weekends and holidays

Required

High school diploma or equivalent

Preferred

Six(6) months of guest service experience

Preferred

One(1) year of Transportation experience

Preferred

One(1) year of experience with two‐radios and handling multi‐line telephones

Preferred

Experience working in a similar resort setting

Preferred

Troubleshoot complex problems and resolve any issues in a timely manner.

Basic knowledge or Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular

attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex