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Line Server-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

 

 

 

Job Profile Title:

Line Server-Union

Job Code:

11241

Profile Title:

11241 Line Server-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Line Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By  understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far  and beyond their stay with us.


Principal Duties & Responsibilities

Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of  S.H.O.W. Service Basic Standards where product excellence and services are paramount

Strictly complies to The Borgata Employee Handbook and Policy and Procedure Manual

Establishing and maintaining the highest sanitation and guest service standards for a clean and fully functioning Borgata

Actively works to correct negative actions or incorrectly followed Borgata procedures by making the immediate supervisor  or any management team member aware of such action or procedure

Follows all Health Codes (State, Federal, and OSHA requirements) and company guidelines at assigned work station

Communicates with supervisors, both verbally and in writing

Assists in training new employees in adherence with S.H.O.W. Service Basic Standards

Works steadily and accurately, paying attention to detail and in compliance with the both State and Federal Health  Department codes both State and Local and Departmental Policies and sanitation

Maintains a positive work environment and fully engages in company training

Maintains a positive work environment

Assists in other areas when directed or assigned

Maintains line by keeping line clean, replenishing food checking quality of food and notifies supervisor if there are any  discrepancies in food service and quality.


Required for All Jobs

Performs other job-related duties as requested

Proof of eligibility to work in the United States


Education

Education Level

Education Details

Required/
Preferred

High School Diploma or GED

 

Required


Additional Requirements

Details

Required/
Preferred

Previous experience working in a similar resort environment

Preferred


Knowledge, Skills and Abilities

KSAs

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Effective listening abilities with strong judgment skills

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Ability to multi-task and work well in a fast paced, team-oriented environment

Able to function and act independently

Able to effectively communicate in English, in both written and verbal forms


Physical Requirements

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Requirement

N/A

Rarely

Occasionally

Frequently

Constantly

Weight/
w.p.m.

Balancing

 

 

 

X

 

 

Bending

 

 

 

X

 

 

Carrying __pounds

 

 

 

X

 

100

Clear speech - simple

 

 

 

X

 

 

Clear speech - complex

 

 

 

X

 

 

Climbing

X

 

 

 

 

 

Crawling

X

 

 

 

 

 

Crouching

 

 

 

X

 

 

Distant vision

 

 

 

X

 

 

Driving - auto/van

X

 

 

 

 

 

Driving - limousine

X

 

 

 

 

 

Flexibility - upper body

 

 

 

X

 

 

Flexibility - lower body

 

 

 

X

 

 

Hearing/Listening

 

 

 

X

 

 

Kneeling

 

 

 

X

 

 

Lifting __pounds

 

 

 

X

 

100

Near vision

 

 

 

X

 

 

Normal vision

 

 

 

X

 

 

Pushing/Pulling

 

 

 

X

 

 

Reaching

 

 

 

X

 

 

Sitting

 

X

 

 

 

 

Standing - 5 hours minimum

 

 

 

X

 

 

Stooping

X

 

 

 

 

 

Typing __w.p.m.

X

 

 

 

 

 

Walking

 

 

 

X

 

 


Work Environment

While performing the duties of this job, the associate is required to work within the selected work environments.

Work Environment

N/A

Rarely

Occasionally

Frequently

Constantly

Communication - verbal

 

 

 

X

 

Communication - written

 

 

 

X

 

Confined area

 

 

 

X

 

Contacts - works alone

 

 

 

X

 

Contacts - works with others

 

 

 

X

 

Exposure to dust / dirt

X

 

 

 

 

Exposure to fumes / odors

 

 

 

X

 

Extreme cold

 

 

 

X

 

Extreme heat

 

 

 

X

 

Fast pace

 

 

 

X

 

Hazardous conditions - Chemicals

X

 

 

 

 

Hazardous conditions - high structures

X

 

 

 

 

Hazardous conditions - high voltage

X

 

 

 

 

Indoors

 

 

 

X

 

Noise levels - low to moderate

 

 

X

 

 

Noise levels - low to high

 

 

 

X

 

Office conditions

X

 

 

 

 

Outdoors

 

X

 

 

 

Restricted area

X

 

 

 

 

Smoke

X

 

 

 

 

__% Travel

X

 

 

 

 

Wet/Humid

 

 

X

 

 

Live Stream/ Video Recording

X

 

 

 

 


Mental Requirements

While performing the duties of this job, the associate is required to work within the selected mental requirements.

Mental Requirement

N/A

Rarely

Occasionally

Frequently

Constantly

Analytical

X

 

 

 

 

Clerical

X

 

 

 

 

Comprehension

X

 

 

 

 

Crisis incidents

X

 

 

 

 

Customer service

 

 

 

X

 

Decision making

 

 

X

 

 

Fatigue

 

X

 

 

 

High pressure

 

X

 

 

 

Judgment

 

 

 

X

 

Long hours

 

X

 

 

 

Math skills - advance

X

 

 

 

 

Math skills - basic

 

 

X

 

 

Memorization

 

 

X

 

 

Organization

 

 

X

 

 

Perception

 

 

 

X

 

Reading - simple

 

 

 

X

 

Reading - complex

 

 

X

 

 

Repetition

 

 

 

X

 

Safety hazards

 

 

 

X

 

Tight deadlines

X

 

 

 

 

Writing - simple

 

 

 

X

 

Writing - complex

X