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Line Server-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

 

 

 

Job Profile Title:

Line Server-Union

Job Code:

11241

Profile Title:

11241 Line Server-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Line Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By  understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far  and beyond their stay with us.


Principal Duties & Responsibilities

Creates and ensures a fresh, positive and exciting environment where sanitation, flawless delivery and execution of  S.H.O.W. Service Basic Standards where product excellence and services are paramount

Strictly complies to The Borgata Employee Handbook and Policy and Procedure Manual

Establishing and maintaining the highest sanitation and guest service standards for a clean and fully functioning Borgata

Actively works to correct negative actions or incorrectly followed Borgata procedures by making the immediate supervisor  or any management team member aware of such action or procedure

Follows all Health Codes (State, Federal, and OSHA requirements) and company guidelines at assigned work station

Communicates with supervisors, both verbally and in writing

Assists in training new employees in adherence with S.H.O.W. Service Basic Standards

Works steadily and accurately, paying attention to detail and in compliance with the both State and Federal Health  Department codes both State and Local and Departmental Policies and sanitation

Maintains a positive work environment and fully engages in company training

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

Maintains a positive work environment

Assists in other areas when directed or assigned

Maintains line by keeping line clean, replenishing food checking quality of food and notifies supervisor if there are any  discrepancies in food service and quality.


Required for All Jobs

Performs other job-related duties as requested

Proof of eligibility to work in the United States


Education

Education Level

Education Details

Required/
Preferred

High School Diploma, GED or equivalent

 

Required


Additional Requirements

Details

Required/
Preferred

Previous experience working in a similar resort environment

Preferred


Knowledge, Skills and Abilities

KSAs

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Effective listening abilities with strong judgment skills

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Ability to multi-task and work well in a fast paced, team-oriented environment

Able to function and act independently

Able to effectively communicate in English, in both written and verbal forms


Physical Requirements

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Requirement

N/A

Rarely

Occasionally

Frequently

Constantly

Weight/
w.p.m.

Balancing

 

 

 

 

 

 

Bending

 

 

 

X

 

 

Carrying __pounds

 

 

 

X

 

100

Clear speech - simple

 

 

 

X

 

 

Clear speech - complex

 

 

 

 

 

 

Climbing

 

 

 

 

 

 

Crawling

 

 

 

 

 

 

Crouching

 

 

 

X

 

 

Distant vision

 

 

 

 

 

 

Driving - auto/van

 

 

 

 

 

 

Driving - limousine

 

 

 

 

 

 

Flexibility - upper body

 

 

 

X

 

 

Flexibility - lower body

 

 

 

 

 

 

Hearing/Listening

 

 

 

X

 

 

Kneeling

 

 

 

X

 

 

Lifting __pounds

 

 

 

X

 

100

Near vision

 

 

 

 

 

 

Normal vision

 

 

 

X

 

 

Pushing/Pulling

 

 

 

X

 

 

Reaching

 

 

 

X

 

 

Sitting

 

 

 

 

 

 

Standing - 5 hours minimum

 

 

 

 

 

 

Stooping

 

 

 

 

 

 

Typing __w.p.m.

 

 

 

 

 

 

Walking

 

 

 

X

 

 


Work Environment

While performing the duties of this job, the associate is required to work within the selected work environments.

Work Environment

N/A

Rarely

Occasionally

Frequently

Constantly

Communication - verbal

 

 

 

X

 

Communication - written

 

 

 

X

 

Confined area

 

 

 

X

 

Contacts - works alone

 

 

 

X

 

Contacts - works around others

 

 

 

X

 

Contacts - works with others

 

 

 

X

 

Exposure to dust / dirt

 

 

 

 

 

Exposure to fumes / odors

 

 

 

X

 

Extreme cold

 

 

 

X

 

Extreme heat

 

 

 

X

 

Fast pace

 

 

 

X

 

Hazardous conditions - Chemicals

 

 

 

 

 

Hazardous conditions - high structures

 

 

 

 

 

Hazardous conditions - high voltage

 

 

 

 

 

Indoors

 

 

 

X

 

Noise levels - low to moderate

 

 

 

 

 

Noise levels - low to high

 

 

 

X

 

Office conditions

 

 

 

 

 

Outdoors

 

 

 

 

 

Restricted area

 

 

 

 

 

Shifts

 

 

 

 

 

Smoke

 

 

 

 

 

__% Travel

 

 

 

 

 

Vibration

 

 

 

 

 

Wet/Humid

 

 

 

 

 

Live Stream/ Video Recording

 

 

 

 

 


Mental Requirements

While performing the duties of this job, the associate is required to work within the selected mental requirements.

Mental Requirement

N/A

Rarely

Occasionally

Frequently

Constantly

Analytical

 

 

 

 

 

Clerical

 

 

 

 

 

Comprehension

 

 

 

 

 

Crisis incidents

 

 

 

 

 

Customer service

 

 

 

X

 

Decision making

 

 

 

 

 

Fatigue

 

 

 

 

 

High pressure

 

 

 

 

 

Judgment

 

 

 

X

 

Long hours

 

 

 

 

 

Math skills - advance

 

 

 

 

 

Math skills - basic

 

 

 

 

 

Memorization

 

 

 

 

 

Organization

 

 

 

 

 

Perception

 

 

 

X

 

Reading - simple

 

 

 

X

 

Reading - complex

 

 

 

 

 

Repetition

 

 

 

X

 

Safety hazards

 

 

 

 

 

Tight deadlines

 

 

 

 

 

Working conditions

 

 

 

 

 

Writing - simple

 

 

 

X

 

Writing - complex