Lifeguard Ld

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Job Profile Title:

Lifeguard Ld

Job Code:

11347

Profile Title:

11347 Lifeguard Ld

Grade / Band:

03

FLSA Status:

Non-Exempt

As a Lead Lifeguard, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Oversee the pool staff to meet safety standards, service delivery, cleanliness and ambiance; work with supporting  departments to meet operational needs of the area

Ensure the staff is providing safety by watching over water and deck areas and responding to emergency situations; adhere to company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property

Report all guests and employee incidents/accidents to a Supervisor and complete needed documentation

Ensure the staff is proactively greeting and interacting with guests while adhering to company service standards

Assist guests with pool side needs to include seating, towels, hours of operations, ADA requirements, amenities, directions  and other needs

Respond and resolve guest needs in a timely manner and creatively solve problems with the ability to anticipate, recognize,  evaluate, and resolve potential difficulties

Supervise the completion of daily pool set-up and breakdown needs, cleaning, linen distribution and maintaining  attentiveness to the environment to enhance guest experience

Performs other job-related duties as requested

Proof of eligibility to work in the United States

6+ Months of Prior Relevant Experience

Lifeguard experience

Preferred

1+ Years of Prior Relevant Experience

Resort setting experience

Preferred

Experience in food and beverage

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to multi-task and work well in a fast paced, team-oriented environment

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e.  telephone, copier, fax machine

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

X

45

Clear speech - simple

Clear speech - complex

X

Climbing

X

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

45

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

Math skills - advance

X

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

Writing - complex

X