HRTMS Job Description Management
| Sr Mgr Catering-Commission J o b D e s c r i p t i o n | | |
Job Profile Title: | Sr Mgr Catering-Commission | Job Code: | 11356 | Profile Title: | 11356 Sr Mgr Catering-Commission | Grade / Band: | L2 | FLSA Status: | Exempt | The Senior Manager Catering will assistant the Executive Director of Catering in the day‐to‐day oversight of property catering event operations by participating in strategic planning, forecasting, implementation of SOPs, and staff development. This position will play a key role in achieving and exceeding revenue targets as the direct catering contact for the highest grossing groups and other high-profile clients. | | | | | |
Principal Duties & Responsibilities | Directly responsible for highest revenue and profile convention clients with food and beverage revenue, working directly with high profile clients on menu planning, set up, décor budgets and billing details pertinent to the success of their program. | Assist Director with achieving annual budget and monthly forecasting goals through input into the research, development, evaluation and implementation of proposed new products, services, technology and processes, annual competitor menu cost comparison analysis, implementing of wedding and social marketing strategies to target off peak catering dates, and forecast reporting. | Engages in sales strategy to maximize revenue and mitigate risk through effectively reviewing the availability of space and implements marketing strategies to target off peak dates, the negotiation and monitoring of definite contracts, the writing of catering discount clauses, and cultivation of client relationships. | Direct and oversee daily activities of Catering team in handling and executing events, directing and coaching staff on performance and follow‐up with corrections and praise when applicable. | Hold team and self-accountable for adherence to property guest service and brand standards by refining service standards and modeling professional and modeling internal and external guest interactions. | Assist Director in establishing, implementing and enforcing Catering departmental policies and procedures. | Takes responsibility for the division’s Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, staffing level evaluation, training and succession planning processes that encompass the company’s diversity commitment. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/ Preferred | Bachelor's Degree | or a related field | Preferred | | | | | |
Work Experience | Experience | Experience Details | Required/ Preferred | 2+ Years of Prior Relevant Experience | Catering, Convention, and/or Banquet | Required | | | | | |
Additional Requirements | Details | Required/ Preferred | Prior experience in a similar a similar luxury resort setting. | Preferred | Prior experience in the development of operating and capital budgets, staff planning, and purchasing of equipment. | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Expert working knowledge of food, wine and beverage service including menu development. | Working knowledge of catering sales systems. | Proven track record with Food & Beverage cost controls. | Expertise in advanced sales and marketing techniques. | Strong working knowledge of Microsoft Office. | Expertise in general health and sanitation codes. | Strong strategic planning, project management skills and superior decision‐making while managing multiple priorities. | Excellent customer service skills. | Able to lead and mentor a team. | Ability to work varied shifts, including nights, weekends and holidays. | Able to effectively communicate in English, in both written and oral forms. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | X | | | | Bending | | | X | | | | Carrying 10 pounds | | | X | | | | Clear speech - simple | | | | X | | | Clear speech - complex | | | | X | | | Climbing | X | | | | | | Distant vision | | | | X | | | Driving | X | | | | | | Flexibility - upper body | | | X | | | | Flexibility - lower body | | | X | | | | Hearing/Listening | | | | X | | | Kneeling | | | X | | | | Lifting 10 pounds | | | X | | | | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | X | | | | Reaching | | | X | | | | Sitting | | | | X | | | Standing | | | X | | | | Typing | | | | X | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | X | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | X | | | Exposure to fumes / odors | | | X | | | Extreme cold | | X | | | | Extreme heat | | X | | | | Fast pace | | | | X | | Hazardous conditions - chemicals | X | | | | | Hazardous conditions - high structures | X | | | | | Hazardous conditions - high voltage | X | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - high | | | X | | | Office conditions | | | | X | | Outdoors | | | X | | | Restricted area | | X | | | | Shifts | X | | | | | Smoke | | | X | | | Travel | | X | | | | Wet/Humid | | X | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | X | | Clerical | | | | X | | Comprehension | | | | X | | Crisis incidents | | X | | | | Customer service | | | | X | | Decision making | | | | X | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | X | | | Math skills - advance | | | X | | | Math skills - basic | | | | X | | Organization | | | | X | | Reading - simple | | | | X | | Reading - complex | | | | X | | Repetition | | | | X | | Tight deadlines | | | | X | | Writing - simple | | | | X | | Writing - complex | | | | X | | | | | | | | | | | | |
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