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Lounge Server TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Lounge Server TD-Union
Job Code:	11359
Profile Title:	11359 Lounge Server TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
It is the primary responsibility of the Lounge Server to expedite guests' drink orders and provide beverage and bus service. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Principal Duties & Responsibilities
Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
Knowledge of liquor brands, beers and non-alcoholic selections available on the casino floor
Knowledge of designated glassware and garnishes for each drink
Communicate order into system through Bartender; ensure transmission is verified
Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries
Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Successful completion of Restaurant Training Program and testing is required

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Experience as a Cocktail and/or Food Server in a similar environment	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Wine and spirits certification	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
Knowledgeable of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines
Knowledgeable of table side sequence of service, wine and liquor
Knowledge of health, safety and sanitation regulations
Knowledgeable of particular characteristics and description of every wine and champagne by the glass and major wines on the wine list
Able to balance and carry a tray loaded with glassware
Knowledgeable of computers and Point of Sale (POS) systems
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Able to effectively communicate in English, in both written and verbal forms
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		15
Clear speech - simple				X
Clear speech - complex				X
Climbing
Crawling				X
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		15
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone	X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex