Model & Host Person-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Model & Host Person-Union

Job Code:

11360

Profile Title:

11360 Model & Host Person-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

It is the primary responsibility of the Hostperson to greet and seat guests and assist Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information. All duties are to be performed in accordance with departmental and policies, practices and procedures.

Greets and seats guests in gracious manner and distributes business among Food Servers equally and as fairly as possible.  Monitors guests that are seated, and immediately respond to guest’s needs or request of first contact.

Assists in accepting reservations, if applicable; answers phone in hospitable manner and confirms with manager if large  parties can be accommodated.

Checks on the billing status of casino, room, bill back, and coupon and comp numbers to assist in closing of checks.

Directs Food Servers, Bus Persons, and Food Service Runners in their work procedures and performance and assist them in  their tasks as it relates to billing, guest request or guest information.

Assists Restaurant Manager in controlling intermission scheduling for all dining room staff and assure that they are properly  relieved.

Maintains complete knowledge of entire menu and proper food handling presentation and service.

Arranges the opening reports, floor plan and checks. Prints and changes out all menus nightly.

Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium. Maintains and  makes copies and stocks host/hostess folder. Cleans and maintains all food and beverage menus.

Advises Manager of any complaints that a guest may have.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

1+ Years of Prior Relevant Experience

Experience as a host in an upscale restaurant or any customer service-related field.

Required

2+ Years of Prior Relevant Experience

Experience as a host in an upscale restaurant or any customer service-related field.

Preferred

At least 18 years of age.

Required

Previous experience working in a similar resort setting.

Preferred

Ability to maintain complete knowledge of entire menu and proper food handling presentation and service.

Ability to manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure.

Ability to effectively present information in one-on-one and small group situations to guests and other employees of the  organization.

Ability to perform administrative tasks.

Ability to access all areas of the restaurant, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying  items.

Have strong attention to details, be able to make decisions quickly and delegate responsibilities accordingly.

Have excellent computer and multi-line phone skills.

Must work indoors, being exposed to such environmental conditions as noise, dust, cigarette and cigar smoke and varying  lighting levels.

Excellent customer service skills.

Have interpersonal skills to deal effectively with all business contacts.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays.

Able to effectively communicate in English, in both written and oral forms.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex