JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Ambassador

J o b D e s c r i p t i o n

Job Profile Title:	Ambassador
Job Code:	11413
Profile Title:	11413 Ambassador
Grade / Band:	04
FLSA Status:	Non-Exempt
This position will provide guest assistance during the enrollment process for BetMGM, the online sports betting app for MGM Resorts.

Principal Duties & Responsibilities
Provide guests with BetMGM information and solicit new members.
Enroll and input guest information into the BetMGM System.
Verify and ID guests to ensure new members are of the legal gaming age.
Research and evaluate guest accounts using the BetMGM system and /or other software programs.
Complete all necessary paperwork neatly and accurately. Protect the confidentiality of Company documents and files under immediate control.
Greet guests, answer questions and be an informational resource regarding guest inquiries. Answer basic property questions, including information regarding rooms, restaurants and entertainment for the guests.
Maintain a positive and friendly attitude toward guests and employees.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Guest service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting.	Preferred
Previous experience in a Gaming department.	Preferred
Previous experience performing basic computer data entry.	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and oral forms.
Strong organizational skills with attention to detail.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Ability to stand or sit for prolonged periods.
Work varied shifts, including weekends and holidays.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X