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Dealer Trainee

J o b D e s c r i p t i o n

Job Profile Title:	Dealer Trainee
Job Code:	11419
Profile Title:	11419 Dealer Trainee
Grade / Band:	04
FLSA Status:	Non-Exempt
The Table Games Dealer Trainee Program is a great opportunity to gain dealer gaming skills with the one of the best-known entertainment/gaming companies in the world. Successful completion of our training program may lead to a position as a Table Games Dealer. It is the responsibility of the Dealer Trainee to successfully learn how to perform the act of dealing table games while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. This is a 12-weeek program (20 hours per week). The candidate will learn table games (Blackjack, Roulette, Baccarat, and Craps). The Dealer Trainee will also gain MGM Resorts Service Training.

Principal Duties & Responsibilities
Ensure that all activities will reflect the policies, philosophies, and regulations of MGM and local Gaming Control Board.
Perform act of dealing several game types; including: Blackjack, Baccarat, Roulette, Craps and Specialty Games (Poker).
Protect, control, and verify the accuracy of fills, credits, openers/closers, and marker transactions; accurately exchanges cash or markers for chips.
Communicate verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game.
Notify supervisor immediately of all mistakes or claims and make resolution only at the direction of the supervisor.
Verbalize player instructions, card totals, results or any other information as required in the procedures of each game.
Assume duties of dealing other licensed games as needed within the Game Type definition and within the Dealer I Classification guidelines.
Resolve guest complaints within scope of authority; otherwise refer the matter to .
Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Preferred

Additional Requirements
Details	Required/ Preferred
Ability to pass a basic math test.	Required
Ability to attend all training classes.	Required
If placed into a Dealer role, ability to work varied shifts, to include weekends and holidays	Required
Bilingual, with English as the primary or secondary language.	Preferred

Knowledge, Skills and Abilities
KSAs
Strong problem solving and listening skills.
Ability to function and act independently.
Able to effectively communicate in English, in both written and verbal forms.
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality.
Ability to multi-task and work well in a fast paced, team-oriented environment.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X