Dealer Trainee

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Job Profile Title:

Dealer Trainee

Job Code:

11419

Profile Title:

11419 Dealer Trainee

Grade / Band:

04

FLSA Status:

Non-Exempt

Our Table Games Dealer Trainee Program is a great opportunity to gain dealer gaming skills with the one of the best-known entertainment/gaming companies in the world. Successful completion of our training program may lead to a position as a Table Games Dealer. It is the responsibility of the Dealer Trainee to successfully learn how to perform the act of dealing table games while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

ABOUT THE TRAINING PROGRAM

-12-week program (20 hours per week)

-You will learn two table games: Blackjack, Roulette. Baccarat. Craps

-MGM Resorts Service Training

Ensure that all activities will reflect the policies, philosophies, and regulations of MGM and local Gaming Control Board.

Perform act of dealing several game types; including: Blackjack, Baccarat, Roulette, Craps and Specialty Games (Poker).

Protect, control, and verify the accuracy of fills, credits, openers/closers, and marker transactions; accurately exchanges cash or markers for chips.

Communicate verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game.

Notify supervisor immediately of all mistakes or claims and make resolution only at the direction of the supervisor.

Verbalize player instructions, card totals, results or any other information as required in the procedures of each game.

Assume duties of dealing other licensed games as needed within the Game Type definition and within the Dealer I Classification guidelines.

Resolve guest complaints within scope of authority; otherwise refer the matter to .

Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

Ability to pass a basic math test.

Required

Ability to attend all training classes.

Required

If placed into a Dealer role, ability to work varied shifts, to include weekends and holidays

Required

Bilingual, with English as the primary or secondary language.

Preferred

Strong problem solving and listening skills.

Ability to function and act independently.

Able to effectively communicate in English, in both written and verbal forms.

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality.

Ability to multi-task and work well in a fast paced, team-oriented environment.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex