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Supv Cage

J o b D e s c r i p t i o n

Job Profile Title:	Supv Cage
Job Code:	11435
Profile Title:	11435 Supv Cage
Grade / Band:	08
FLSA Status:	Non-Exempt
It is the primary responsibility of the Casino Cage Shift Supervisor to assist in leading the cage team toward a successful completion of shift operations including balancing of all banks, adherence to all company best practices and all Federal, State and local gaming regulations in addition to the delivery of SHOW standard guest service to all internal and external patrons.

Principal Duties & Responsibilities
Monitors quality standards within the department, delegation of daily work, running shift reports for the department, and verifies and approves appropriate transactions in accordance with internal control standards.
Assist the Casino Cage Manager in ensuring the banks are balanced within the Cage at the end of the shift in accordance with departmental variance policy and reviews all the reports or forms accurately in compliance with Title 31.
Excellent customer services and maintains the highest level of S.H.O.W. guest service program to all guests, resolves guest complaints, assist with MGM Rewards Member request and disputes in a professional and timely manner. Assist with supervising the delivery and measurement of guest service within assigned department(s) consistent with company’s core service standards and brand attributes.
Supervise and support MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures.
Collaborates with workforce management and Casino Cage Manager on work schedules, vacation requests, attendance records, to ensure proper staffing levels.
Assist with Human Resources responsibilities to include: create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring training, and succession planning processes that encompass the Company’s diversity commitment.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Cash Handling and/or Customer Service	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in large-volume cash handling.	Preferred
Experience in Casino Cage / Banking or Finance	Preferred
Experience working in a similar resort setting.	Preferred
Thorough knowledge and compliance of Title 31 Regulations.	Preferred
Customer Service experience	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling.
Familiarity with Title 31 and understanding of state, federal, gaming regulations.
Able to effectively communicate in English, in both written and verbal forms.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with attention to detail.
Effective listening abilities with strong judgment skills.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Proficient in Poker and High Limit.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing - 5 hours minimum			X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals		X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid			X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X