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Asst Roaster

J o b D e s c r i p t i o n

Job Profile Title:	Asst Roaster
Job Code:	11474
Profile Title:	11474 Asst Roaster
Grade / Band:	07
FLSA Status:	Non-Exempt
The primary responsibility of the Assistant Roaster is to assist Roaster by ensuring all facets of the coffee roasting operations are performed in accordance with set policy, procedure and SHOW service standards, while maintaining retail and warehouse par levels for green and roasted coffee. All duties are to be performed in accordance with departmental, property, and MGM Resorts International policies, practices, and procedures.

Principal Duties & Responsibilities
Assists the Roaster with daily coffee roasting operations to ensure the highest standards of service and quality across the property.
Provide support for coffee retail operations including but not limited to K-Cups, packaged retail coffee, cold brew, and nitro bre
Responsible for set up, roasting, flavoring, and packaging of coffee beans to specifications while maintaining recipes to standard
Responsible for transporting roasted coffee beans to all directed areas
Maintain proper maintenance levels on all equipment and report required maintenance to management
Assist Fountain Workers with coffee service and presentation to better accommodate guest(s), including guest complaints, questions or problems as they arise
Keep the management team and Roaster informed of all pertinent information related to the department and report irregularities and problems as they occur along with recommendations for solutions
Ensures Health and Safety protocols including sanitation of roastery by proper organization, cleanliness, and scheduled maintenance of guest facing areas and stations

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Working in a high-volume customer service atmosphere with an understanding in coffee roasting procedures and operations	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a high-volume customer service atmosphere with an understanding in coffee roasting procedures and operations.	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledge of all operations and equipment associated with roastery to include roaster, grinder, chaff collector, after burner, bag sealer, flavoring equipment, coffee brewers, espresso machine, K-Cup equipment, and nitro brew equipment
Team oriented with excellent organizational and problem-solving skills
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		150 pounds
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		150 pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X		50
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions				X
Outdoors
Restricted area
Shifts
Smoke				X
__% Travel
Vibration				X
Wet/Humid				X
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical				X
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex	X