Employee Relations Ops Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Employee Relations Ops Partner

Job Code:

11530

Profile Title:

11530 Employee Relations Ops Partner

Grade / Band:

IC3

FLSA Status:

Exempt

The Employee Relations Ops Partner is responsible for the execution of the employee relations processes and practices, providing consultation and guidance to managers, delivering and ensuring appropriate responses to any related employment issues that arise, handling full cycle investigations and providing recommendations in partnership with the property/corporate Human Resources department and business operations that support a positive employment climate.  It is the primary responsibility of the Employee Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee‐related problems, discipline, and discharge. All duties are performed in accordance with property and MGM Resorts policies, practices and procedures. 

Manage effective case management of people related issues such as: complex ER issues, disciplinary actions, legal issues  (harassment, discrimination, accommodations, etc), policy interpretation/application and investigations Ensures action is  being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate

Investigate and evaluate cases of employee dissatisfaction or misconduct  Interview employees and other relevant  stakeholders in order to effectively and impartially assess the situation or perceived problem  Visit affected departments,  contacts supervisors, reviews relevant policies and objectively documents all facts and opinions relevant to the case   Report findings and consults with COE and business unit leadership on appropriate responses and solutions

Collaborate and consult with various individuals and departments, establish and maintain effective working relationships  with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance and HR  Business Partners as needed to coordinate investigation‐related activities and determine outcome recommendations

Work closely with property or corporate HR Business partners to ensure constant collaboration and communication to  provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees,  managers, and leaders in a manner consistent with MGM Resorts policies, practices and legal considerations

Identify opportunities for improving ER policies and procedures based on COE analytics and trends  Collaborate with ER  Partners on formulating and implementing solutions

Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations

Collect sensitive and confidential information and documentation from appropriate sources, including through claimant,  witness and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial  action based on investigation findings

Work closely with both corporate and property surveillance and security personnel to obtain investigation information if  applicable

Promote direct communication, proactive problem resolution and positive rapport amongst employees and managers

Complete and maintain appropriate case file documentation in Ethicspoint, to ensure a full picture of employee relations activity, informal and formal processes, advice given, outcomes issued, inquiries, etc

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Required

2+ Years of Prior Relevant Experience

Experience in Human Resources, Operations, Business or a related field

Required

2+ Years of Prior Relevant Experience

Experience in providing guidance to various levels of management on employee relations issues

Preferred

2+ Years of Prior Relevant Experience

Professional level experience in managing moderate to complex employee relations issues, investigations and writing investigative reports

Preferred

PHR/SPHR Certification

Preferred

Prior Hospitality experience

Preferred

Must be accurate and skillful in dealing with information received

Ability to effectively apply consultative skills and effectively assess issues, concerns and problems of a workplace or employment nature.  Must be self‐directed and motivated to reach effective resolution

Must use sound judgment in making decisions

Ability to write reports and professional business correspondence

Ability to effectively present information and respond to questions from groups, managers, employees, Legal and Human Resources

Problem solving and critical thinking to include analysis or interpretation of situations and applying knowledge and skills and general precedents and practices

Excellent customer service and collaboration skills

Interpersonal skills to demonstrate keen emotional intelligence and subject matter expertise in a credible fashion

Effectively communicate with all business stakeholders with the ability to build and sustain positive, productive relationships in the workplace

Ability to effectively communicate in English, in both oral and written forms, and to prepare complex written reports containing detailed and well thought out analysis

Ability to maintain confidentiality

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X