Claims Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Claims Partner

Job Code:

11539-1

Profile Title:

11539-1 Claims Partner - Arenas and Special Events

Grade / Band:

IC2

FLSA Status:

Exempt

This exciting role will be able to attend the biggest events Las Vegas has to offer as a career! The primary responsibility of the Claims Representative II ("Claims Rep") ‐ Arenas and Special  Events, is to handle the investigation and analysis of third party property and casualty claims received in Corporate Risk Management, and attend live events at our Arenas and other Special Events in furtherance of overall Risk Management goals. The Claims Rep will determine the extent of MGM Resorts International's liability, if any, and assess alleged damages to effect fair and  prompt resolution of claims. At our Live Events, the Claims Rep, in conjunction with the Property Risk Director, will perform risk management initiatives in resolving claims and ensuring safety.

Attend live events at MGM Resorts managed Arenas and other special events throughout MGM Resort's portfolio of properties in Las Vegas to perform onsite Risk Management and risk  mitigation functions.  Work directly with our Property Risk Directors, Security, and Guest Services teams to immediately address potential claims and resolve matters on‐site with guests.

Conduct investigation of third‐party claims resulting in bodily injury and/or property damage to include reviewing written and visual documentation (surveillance footage, incident reports,  medical records, etc.), conducting witness interviews and facilitating onsite inspections for claims.

Maintain the financial aspects of each claim to include ensuring sufficient reserves based on the exposure, post accurate and timely claim payments within the claim database system and  review all invoices from vendors to verify accuracy of entries.

Investigate and present claim evaluation, participate in roundtables, and claim reviews with Senior Management. Provide support in obtaining Discoverable items for litigated matters.

Negotiate and resolve claims in a fair and equitable manner, within designated authority level, in compliance with the Company's settlement practices, policies, and procedures.  Confer with management for any recommended settlement outside of designated authority level.

Review all claims to identify potential for risk transfer following the review and evaluation of applicable contracts.  Prepare proper and timely communication to obtain acceptance of tender  and indemnification.

Manage administrative functions of each claim to include maintaining organized claim files, providing up‐to‐date claim notes, and deadlines within the claims management system.  Prepare and complete varied required claim forms and reports within scheduled deadlines.

This position is Hybrid‐Remote and has office availability based in Las Vegas.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

A related field

Required

1+ Years of Prior Relevant Experience

Claims or risk management

Required

3+ Years of Prior Relevant Experience

Relevant insurance and claims experience

Preferred

Experience in Hospitality, Entertainment, and/or Specials Events claims.

Preferred

Experience working in a similar resort setting or in an insurance carrier setting

Preferred

Negotiation skills to bring claims to resolution in expeditious and cost‐effective manner

Ability to exercise diplomacy and customer service skills at the highest level

Knowledge of medical terminology as used in claims

Advanced knowledge, active listening, deductive/inductive reasoning, critical thinking, diplomacy and problem‐solving

Ability to communicate in English, in both written and oral forms

Must be available on some nights and weekends to attend live events at our Arenas and other venues.

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

Near vision

Normal vision

X

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

High pressure

Judgment

X

Long hours

Math skills - advance

Math skills - basic

X

Memorization

Organization

X

Perception

Reading - simple

Reading - complex

X

Repetition

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

Writing - complex

X