JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Sr Mgr VIP Lounge

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr VIP Lounge
Job Code:	11642
Profile Title:	11642 Sr Mgr VIP Lounge
Grade / Band:	L2
FLSA Status:	Exempt
The Senior VIP Lounge Manager is responsible for providing strategic direction, financial performance, daily oversight, maintaining a culture of excellence, development of staff and ensuring guest services continues to align with the highest of guest service standards. The scope of this position varies slightly by location but generally includes Luxury Experience, VIP Lounge, Butler Services and high‐end Suite products. All duties are performed in accordance with company policies and procedures.

Principal Duties & Responsibilities
Develop collaborative relationships and synergy with all support departments such as Casino Marketing, VIP Services, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Recreation Services, Front Office, F&B and Executive Offices.
Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for VIP Lounge and Butler staff and personnel, in response to business demands.
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management. Ensures effective execution of all people programs that support employee engagement and accountability.
Utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, AAA Five Diamond, Forbes Travel Guide Five Star, and internal inspections to generate action plans to address service deficiencies/goals in the area of process improvement, training and employee performance management.
Develops and executes strategies that maintain a competitive advantage within the market and maximize revenue. Direct the business in the most efficient way, maximizing revenue in order to surpass budgeted objectives and contribute to short- and long-term profitability for the property.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in VIP Services, Front Desk and/or Concierge	Required
7+ Years of Prior Relevant Experience	Experience in guest service and/or hotel operations	Preferred
2+ Years of Prior Relevant Experience	Management experience in hotel operations.	Preferred

Additional Requirements
Details	Required/ Preferred
Ability to work varied shifts, including weekends and holidays	Required
Experience working in a large luxury resort	Preferred
Previous experience managing employees under a collective bargaining agreement	Preferred

Knowledge, Skills and Abilities
KSAs
Create and lead the implementation of new processes and company initiatives
Excellent problem solving, communication and telephone etiquette skills
Strong strategic planning, project management skills and superior decision‐making while managing multiple priorities
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Intermediate to advanced level computer skills including Word, Excel, Outlook and PowerPoint.
Extraordinary customer service skills
Interpersonal skills to effectively communicate with all business and outside contacts
Excellent organizational, analytical and project management skills, with particular attention to quality and detail

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X