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Specialist Procurement

J o b D e s c r i p t i o n

Job Profile Title:	Specialist Procurement
Job Code:	11735
Profile Title:	11735 Specialist Procurement
Grade / Band:	08
FLSA Status:	Non-Exempt
The Procurement Customer Service Specialist will support Global Procurement, MGMRI Corporate departments and all domestic properties with the end-to-end Procurement to Pay processes. This position will manage and facilitate all Customer Service-related functions, e.g. Procurement systems trainings, invoice resolution, end user and supplier communications, and department collaboration. The Procurement Customer Service Specialist will be a knowledgeable expert for GP and the liaison between all GP departments. The Specialist must demonstrate thoughtful communication, as well as process and technical development skills. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

Principal Duties & Responsibilities
Assist with internal and external inquiries related to procurement system navigation, issues with purchasing goods and/or services, inquiries of Corporate Programs, and all other Procurement processes.
Provide all end user and supplier training on Procurement systems; Coupa, Stratton Warren and Oracle, assist System Admins with Procurement testing and education on our Global Procurement Policies, including our No PO No Pay process.
Manage the vendor deactivation of existing suppliers in collaboration with the Vendor Desk AP team and the System Admin team.
Collaborates daily with Accounts Payable to resolve invoice issues, credit holds, payment inquiries, and supplier onboarding.
Collaborates with Procurement Operations, Strategic Sourcing and Purchasing Operations to efficient use of our Procurement systems and delivers all communication from our internal departments to MGMRI end users, e.g., program updates, system outages, GP memos, training documents, etc.
Communicating and coordinating with internal and external stakeholders daily, ensuring customer satisfaction, providing professional customer support and feedback to ensure efficiency of the customer service process.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts including weekends and holidays.	Required
Working knowledge of financial and Procurement systems.	Preferred
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Maintain a professional, neat and well‐groomed appearance, adhering to MGM Resorts International Corporate standards.
Knowledge in Coupa, Stratton Warren, and/or Oracle.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Ability to multi‐task and work well in a fast paced, team‐oriented environment.
Effective listening abilities with strong judgment and collaboration skills.
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier.
Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality.
Must be able to communicate effectively in English, in both written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X