Sr Mgr Workforce Mgmt

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Sr Mgr Workforce Mgmt

Job Code:

11797

Business_Title

Sr Mgr Workforce Management

Profile Title:

11797 Sr Mgr Workforce Mgmt

Grade / Band:

L2

FLSA Status:

Exempt

The Sr Workforce Management Manager will provide strategic and operational oversight of the day‑to‑day functions within the Workforce Management Department. This includes monitoring and evaluating staffing levels, analyzing business‑volume trends, and assessing operational efficiency across all departments to ensure optimal alignment between labor resources and business needs. The Sr Manager will also review and interpret customer satisfaction results to identify performance gaps and partner with operational leaders to implement data‑driven improvements. Additionally, this role is responsible for developing Workforce Management team members through guidance, and ongoing support to strengthen analytical capabilities and operational excellence across the WFM function.

This role requires a strong foundation in scheduling software, advanced analytical and statistical skills, and demonstrated experience in process improvement. The Sr Manager must be adept at leveraging workforce management tools, forecasting models, and reporting systems to support accurate scheduling, labor optimization, and long‑term planning. The Sr Mgr also demands the ability to translate complex data into clear, actionable recommendations for leadership. In addition, the Sr Manager must demonstrate strong leadership acumen, including the ability to inspire, coach, and develop WFM team members while fostering a culture of accountability, collaboration, and continuous improvement.

Design, implement, and monitor employee incentive programs that promote engagement, enhance performance, and align with organizational objectives, ensuring ongoing evaluation and optimization based on measurable results.

Mentor and develop managers, supervisors and specialists by providing ongoing coaching, performance feedback, and professional development opportunities. Guide them in building the leadership competencies required for future advancement, ensuring a strong and sustainable succession pipeline that supports long‑term organizational growth.

Manage and monitor the quality of services delivered by internal and external partners to ensure operational excellence.

Engage and collaborate effectively with operators, Workforce Management teams, and the Finance division to support cross‑functional alignment and operational success.

Demonstrate comprehensive knowledge of bargaining agreements and labor union contracts, and actively participate in negotiation sessions to ensure compliance and alignment with organizational objectives

Manage Human Resources responsibilities for assigned department to include hiring, training, coaching and creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.

Recommend efficiency improvements by developing and promoting best practices that enhance Workforce Management performance. Communicate insights and recommendations to property operators, the Corporate FP&A – Labor team, and other key business partners. In addition, review and analyze financial statements to verify that productivity standards are met, maintained, and aligned with operational and financial goals.

Assist in the annual budgeting process by gathering operational data, preparing budget inputs, conducting variance analysis, and collaborating with cross‑functional teams to ensure accuracy and alignment with financial and strategic objectives.

Provide operational and strategic support to the Director of Workforce Management and assume full leadership responsibilities in their absence. This includes leading Workforce Management initiatives, overseeing day‑to‑day operations, driving decision‑making, ensuring continuity of business processes, and maintaining alignment with departmental and enterprise priorities.

Analyze and manage the compendium to ensure its accuracy, consistency, and alignment with enterprise strategic initiatives, collaborating with key stakeholders to implement updates that support operational and financial objectives.

Develop, manage, and maintain analytical tools that improve operational efficiency and support alignment with the company’s strategic initiatives.

Work under minimal supervision and have the ability to work in a fast‐paced environment.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

In related field

Preferred

3+ Years of Prior Relevant Experience

Prior Leadership

Required

5+ Years of Prior Relevant Experience

In related field

Required

1+ Years of Prior Relevant Experience

Data Analysis

Preferred

Previous experience with forecasting and scheduling software.

Required

Experienced with large -scale company wide projects.

Preferred

Must have or be able to obtain any relevant licensing required by jurisdictions

Proof of eligibility to work in the United States

Interpersonal skills to effectively communicate with all business contacts.

Strong project management skills.

Ability to effectively communicate in English, in both oral and written forms.

Proven ability to effectively utilize forecasting and scheduling software.

Analytical skills in data, including skill utilizing Excel.

Technical experience working with integration teams.

Professional appearance and demeanor.

Work varied shifts, including weekends and holidays Excellent customer service skills.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X