Specialist Financial Investigations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Specialist Financial Investigations

Job Code:

11806-1

Profile Title:

11806-1 Marker Operations Specialist

Grade / Band:

08

FLSA Status:

Non-Exempt

It is the primary responsibility of the Marker Operations Specialist to investigate and analyze data on patrons related to marker limit  privileges and process marker limit requests and applications. All duties are to be performed in accordance with federal, state, local  laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Maintain a working knowledge of relevant marker limit issues and regulations, (Title 31 and Know Your Customer “KYC). Provide  Know Your Customer (“KYC”) reports and analyses to department management to assist in their KYC reviews and reports.

Conduct public record and financial research on marker limit and cash patrons’ source of funds, financial stability, and background  history and provide analyses to department management.

Utilize third party reports, SOS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management.

Communicate and collaborate with patrons, other gaming establishments, and MGMRI’s Cages, Collections, Property Casino  Marketing Departments, MLife Operations, and Branch Offices for processing Marker Limit Requests.

Establish, process, update, and maintain patrons’ marker limit related correspondences, arrivals, applications, Central Credit gaming  reports, and consumer credit reports in pertinent casino system.

Process Central Credit RTM reports and provide completed reports to Management for review.

Obtain, verify, and process banking information from various banking institutions. Verify cashier's checks, official checks, and bank  drafts. Maintain accurate and complete records of all Marker Operations activities.

Audit marker limit/TTO change transactions and marker limit code change transactions,  and provide the audited reports to  Management for review.

Maintain awareness of indicators of suspicious or fraudulent activities to prevent and identify potential suspicious and fraudulent  actions. Understand and protect confidentiality of customer and company information.

Send “Unlimited” report emails daily to credit authorizers to confirm approvals required by NGCB regulations.

Answer multiple phone lines, including preferred phone lines while maintaining the highest level of customer service.

Perform other jobrelated duties as requested.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

In Casino Business

Required

Bilingual, English as the primary or secondary language.

Preferred

Previous experience working with similar casino systems/applications, e.g., Patron Management and CTA, etc.

Preferred

Previous experience working in a similar resort setting

Preferred

Customer Service Orientation:  The ability to provide excellent service to guests and ensure their complete satisfaction.  This includes  greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and  preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or  problems and acting to quickly resolve them, and caring about and valuing guests.

Communication:  The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking,  writing, and reading English.  This includes targeting the amount, style, and content of the information to the needs of the receiver.

Listening:  The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following  verbal instructions and explanations.  This includes listening attentively to spoken information to ensure that the intended message has  been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure  accuracy.

Problem Solving:  The ability to define, diagnose, and resolve problems.  This includes seeking, logically examining, and interpreting  information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to  prevent its reoccurrence.

Detail Orientation:  The ability to attend to and verify the accuracy and completeness of details in work activities.  This includes  focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct  and of high quality.

Computer Skills:  The willingness to learn and ability to use computer systems and software packages to input, access, modify, store,  or output information or to execute programs or analyses.  This includes the ability to enter and retrieve data from computer systems  using a keyboard, mouse, or trackball.

MultiTasking:  The ability to process multiple types of information and/or perform multiple tasks simultaneously.

Presentation:  The ability and willingness to present oneself with proper grooming, hygiene, and dress.  This includes wearing  appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness,  ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.

Interpersonal Skills:  The ability to develop and maintain professional, trusting, and positive working relationships with managers,  supervisors, staff, coworkers, guests, and vendors.  This includes being cooperative, approachable, and taking time to listen to and  address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion  when dealing with the needs and problems of others.

English Language Proficiency:  The ability to speak and understand spoken English when giving and receiving instructions, and talking  with management, coworkers, and guests.  This includes using correct grammar when speaking and not using slang terms.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X