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Mgr Ticket Sales

J o b D e s c r i p t i o n

Job Profile Title:	Mgr Ticket Sales
Job Code:	11813
Profile Title:	11813 Mgr Ticket Sales
Grade / Band:	IC2
FLSA Status:	Exempt
The Group and Premium Ticket Sales Manager at MGM Resorts International will actively prospect and generate revenue via the sales of select entertainment products, specifically focusing on outbound sales for group and premium inventory.

Principal Duties & Responsibilities
Perform daily operations and service of all existing accounts, assists in the coordination of sales promotions, meets or exceeds all predetermined activity and sales goals, represents MGMRI and develop lasting relationships at community events, and performs sales functions during related events
Responsible for maximizing revenue through the sale of premium and group tickets for MGMRI entertainment properties and venues (with a focus on outbound sales)
Manages inbound leads from 10 – 100 guests
Partners with the sales teams and box office staff for production partners such as Cirque du Soleil, David Copperfield, Jabbawockeez, Terry Fator, Shin Lim and more
Prospects daily through cold calling, networking, appointment setting, and referrals
Utilizes and create effective sales contacts
Develops strong and collaborative relationships with internal sales groups (convention, meeting, and special event teams), clients and business partners.
Applies proactive tactics to create opportunities for group sales with new customers and organizations (DMPs, etc.)
Develops database for Sales and Services by maintaining complete and accurate customer records

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	In Hospitality, Business, or a related field; or equivalent experience	Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	In entertainment, sports, events, sales, or prior relevant experience	Required
3+ Years of Prior Relevant Experience	In entertainment, sports, events, sales	Preferred

Additional Requirements
Details	Required/ Preferred
Similar experience working in a sports, resort, entertainment, or sales setting	Preferred
Demonstrate a passion for sales and creativity	Preferred
Experience with Ticketmaster, Archtics, Kore, or AXS, preferred	Preferred
Knowledge of Microsoft Office Suite (Excel and Word)	Preferred

Knowledge, Skills and Abilities
KSAs
Demonstrated success in generating revenue and exceeding sales goals in a previous role
Excellent communication skills (oral, written, and presentation) for internal and external audiences
Excellent time management and organizational skills
Ability to work effectively with others
Ability to manage multiple priorities/projects at once
Ability to work extended hours, including events, weekends and holidays, as necessary
Ability to work in a fast‐paced, changing environment and as part of a team
Excellent customer service skills

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X