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Shift Mgr Surveillance

J o b D e s c r i p t i o n

Job Profile Title:	Shift Mgr Surveillance
Job Code:	11826
Profile Title:	11826 Shift Mgr Surveillance
Grade / Band:	L1
FLSA Status:	Exempt
It is primary responsibility of the Surveillance Shift Manager to oversee the daily operations of their shift to meet company and departmental practices, procedures, and Gaming Commission regulations. The Surveillance Shift Manager will assist in overseeing game protection and security of the guest and employee experience.

Principal Duties & Responsibilities
Supervise the operations of the Surveillance Lead Operators and Operators during their shift; including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files. Report equipment repair requests discovered to the technical team.
Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift. Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances.
Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs). Attend company‐sponsored training classes to assist with department training.
Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies.
Maintains shift schedules and responsibilities for the team to ensure proper coverage.
Performs one‐on‐one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees.
Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate. Assist in the interview process for new hires and promotions.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree		Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Gaming and/or Surveillance experience, including supervisory duties.	Preferred

Additional Requirements
Details	Required/ Preferred
Experience with gaming/surveillance technology.	Preferred
Experience overseeing Surveillance systems and Surveillance personnel.	Preferred
Previous experience working in a similar setting.	Preferred
Bilingual.	Preferred

Knowledge, Skills and Abilities
KSAs
Detailed knowledge of Casino Games, Slots, R&S, and Cage standard operations.
Complete working knowledge of all applicable Gaming regulations.
Comprehensive knowledge of Minimum Internal Control Standards.
Detailed knowledge of advantage play systems and cheating methods.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Able to effectively communicate in English, inboth written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X