HRTMS Job Description Management
| Parking Ambassador-Union J o b D e s c r i p t i o n | | |
Job Profile Title: | Parking Ambassador-Union | Job Code: | 11858 | Profile Title: | 11858 Parking Ambassador-Union | Grade / Band: | Union - Hourly | FLSA Status: | Non-Exempt | As a Welcome Ambassador, you will be part of a service-orientated team that invites guests in for an exciting yet comfortable urban adventure. Your compassionate attendance to customer needs will serve as an inspiration to teammates, and provide the kind of energized, comfortable atmosphere. | | | | | |
Principal Duties & Responsibilities | Greet guests upon arrival, open doors as appropriate and assist arriving guests with inquiries and assist them with transportation needs | Assist employees with in the Bell stand and Valet department. | Contact appropriate supervisor on guest related complaints. | Obtain and maintain knowledge and understanding of company and department rules and regulations, policies and procedures. |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/ Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/ Preferred | 6+ Months of Prior Relevant Experience | Customer service experience. | Required | | | | | |
Additional Requirements | Details | Required/ Preferred | At least 18 years of age. | Required | Experience working in a large, luxury resort setting. | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Strong written and verbal communication skills with the ability to effectively communicate in English. | Basic computerskills with Microsoft Office and Outlook. | Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. | Polished appearance and demeanor. | Excellent customer service skills. |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | | | | | Bending | | | | X | | | Carrying __pounds | | | | | | | Clear speech - simple | | | | | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | | | | Driving - auto/van | X | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | | | | Flexibility - lower body | | | | | | | Hearing/Listening | | | | | | | Kneeling | | | | | | | Lifting __pounds | | | | | | | Near vision | | | | | | | Normal vision | | | | | | | Pushing/Pulling | | | | X | | | Reaching | | | | X | | | Sitting | | | | X | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | | | | Typing __w.p.m. | | | | | | | Walking | | | | | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | | | Extreme cold | | | | | | Extreme heat | | | | X | | Fast pace | | | | | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | | | Noise levels - low to moderate | | | | X | | Noise levels - low to high | | | | | | Office conditions | | | | X | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | | | Crisis incidents | | | | | | Customer service | | | | | | Decision making | | | | | | Fatigue | | | | | | High pressure | | | | | | Judgment | | | | | | Long hours | | | | | | Math skills - advance | | | | | | Math skills - basic | | | | X | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | | | Reading - complex | | | | | | Repetition | | | | | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | | | Writing - complex | | | | | | | | | | | | | | | | |
|