Customer Development Exec-Borgata

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Customer Development Exec-Borgata

Job Code:

11883

Profile Title:

11883 Customer Development Exec-Borgata

Grade / Band:

IC4

FLSA Status:

Exempt

It is the responsibility of the Customer Development Executive to generate incremental visits from casino customers and provide  excellent customer service. All duties are to be performed in accordance with MGM Resorts International policies, practices and  procedures. 

Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve  comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).

Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the  property’s customer development efforts.

Authorize and grant amount of marker authorization limits to qualifying customers.

Evolve a player development skillset by engaging new and inactive customers.

Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to  profitable levels.

Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate  qualified in-house casino customers.

Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for  information about such guests in accordance with company policies.

Attend special event functions to promote marketing efforts and greet customers.

May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

Resolve customer disputes and complaints to the satisfaction of the customer and the company.

Comply with Title 31 and attend all necessary training sessions.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 5+ years of prior relevant experience

Bachelor's Degree or equivalent experience

Required

5+ Years of Prior Relevant Experience

Required

7+ Years of Prior Relevant Experience

Leadership experience in the casino marketing industry.

Preferred

Proof of eligibility to work in the country located.

Required

Previous experience working in a similar resort setting.

Preferred

Able to work in the fast pace environment

Able to work as a team with co-workers

Demonstrates leadership attributes (competencies)

Demonstrates excellent customer service skills

Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

Shows flexibility in working a variety of shifts

Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International  Marketing standards.

Able to travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the  Company.

Must be able to communicate effectively in English, in both written and oral forms.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex