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Customer Development Exec-Corporate

J o b D e s c r i p t i o n

Job Profile Title:	Customer Development Exec-Corporate
Job Code:	11888
Profile Title:	11888 Customer Development Exec-Corporate
Grade / Band:	IC4
FLSA Status:	Exempt
It is the responsibility of the Customer Development Executive to generate incremental visits from casino customers and provide excellent customer service. All duties are to be performed in accordance with MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
Authorize and grant amount of marker authorization limits to qualifying customers
Evolve a player development skillset by engaging new and inactive customers
Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Attend special event functions to promote marketing efforts and greet customers
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with Title 31 and attend all necessary training sessions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
5+ Years of Prior Relevant Experience		Required
7+ Years of Prior Relevant Experience	Leadership experience in the casino marketing industry	Preferred

Additional Requirements
Details	Required/ Preferred
Proof of eligibility to work in the country located	Required
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to work in the fast-paced environment
Able to work as a team with co-workers
Demonstrates leadership attributes (competencies)
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards
Able to travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the Company
Must be able to communicate effectively in English, in both written and oral forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X