Supv Exhibitor Svcs

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Job Profile Title:

Supv Exhibitor Svcs

Job Code:

11891

Profile Title:

11891 Supv Exhibitor Svcs

Grade / Band:

08

FLSA Status:

Non-Exempt

The Exhibitor Services Supervisor will deliver high levels of service through consistent coordination with show management, customized event build in the Exhibitor Services Software system, process show management charges, and drive revenue through exhibitor F&B. The Exhibitor Services Supervisor will interact with customers via phone and onsite providing follow through of customer requests and anticipating the needs of clients. All duties are to be performed in accordance with departmental and Company policies, practices and procedures.

Plans, coordinates, and oversees the tradeshow groups for 5 luxury properties. Manages Exhibitor Services online ordering system, to ensure all exhibitor orders are paid in full before the start of the event

Gathers and reviews all pertinent information of the event (i.e. production schedule, floor plan, status of orders and property/event contacts). Maintains Service Desk at multiple properties from start to finish of the event

Travels amongst the five (5) luxury MGM Resorts International Las Vegas properties to attend required trainings, participates in meetings (including but not limited to tie‐downs, preconvention, and BEO meetings, etc.) and oversees a tradeshow event in the specific time allowed independently with little to no direct supervision

Manages, processes, and verifies the delivery and installation of orders to the proper departments during on‐site, move‐in, and show hours, and troubleshoots when necessary

Helps to maintain accounts and complete all paperwork according to specific departmental guidelines.

Participates in the training of new Exhibitor Services Supervisors

Works directly with exhibitors on menu planning, cost and billing details, and anticipates problems and offers solutions as necessary

Maintains a professional relationship with all parties to include vendor partners, exhibitors, general service contractors, show management and all internal operating departments.  Creates memorable experiences every day through respect, accountability, teamwork, excellence, caring and integrity

Perform other job‐related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

1+ Years of Prior Relevant Experience

In events, trade shows, or hospitality experience, or prior relevant experience.

Required

Bachelor’s degree in hospitality or related field preferred

Preferred

Bilingual, English as the primary or secondary language preferred

Preferred

Previous experience working in a similar resort setting

Preferred

Proof of eligibility to work in the United States

Preferred

Handle non‐routine, sometimes stressful situations

Ability to make sound decisions immediately without supervision

Must be able to effectively communicate in English, in both written and oral forms

Ability to read and write proficiently to evaluate reports, correspondence, and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Must have computer skills with working knowledge of Microsoft Word, Outlook, and Excel or equivalent. Ability to type 35 wpm

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Prior knowledge of guest relations training

Excellent customer service skills

Balancing

X

Bending

X

Carrying __pounds

X

10

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

35

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X