Supv Exhibitor Svcs

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Exhibitor Svcs

Job Code:

11891

Profile Title:

11891 Supv Exhibitor Svcs

Grade / Band:

08

FLSA Status:

Non-Exempt

The Exhibitor Services Supervisor will deliver high levels of service through consistent coordination with show management, customized event build in the Exhibitor Services Software  system, process show management charges, and drive revenue through exhibitor F&B. The Exhibitor Services Supervisor will interact with customers via phone and onsite providing  follow through of customer requests and anticipating the needs of clients. All duties are to be performed in accordance with departmental and Company policies, practices and  procedures.

Plans, coordinates, and oversees the tradeshow groups for 5 luxury properties. Manages Exhibitor Services online ordering system, to ensure all exhibitor orders are paid in full before  the start of the event.

Gathers and reviews all pertinent information of the event (i.e. production schedule, floor plan, status of orders and property/event contacts). Maintains Service Desk at multiple  properties from start to finish of the event.

Travels amongst the five (5) luxury MGM Resorts International Las Vegas properties to attend required trainings, participates in meetings (including but not limited to tie‐downs,  preconvention, and BEO meetings, etc.) and oversees a tradeshow event in the specific time allowed independently with liƩle to no direct supervision.

Manages, processes, and verifies the delivery and installation of orders to the proper departments during on‐site, move‐in, and show hours, and troubleshoots when necessary.

Helps to maintain accounts and complete all paperwork according to specific departmental guidelines.

Participates in the training of new Exhibitor Services Supervisors.

Works directly with exhibitors on menu planning, cost and billing details, and anticipates problems and offers solutions as necessary.

Maintains a professional relationship with all parties to include vendor partners, exhibitors, general service contractors, show management and all internal operating departments.  Creates memorable experiences every day through respect, accountability, teamwork, excellence, caring and integrity.

Perform other job‐related duties as requested.

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

In events, trade shows, or hospitality experience, or prior relevant experience.

Required

Bachelor’s degree in hospitality or related field preferred.

Preferred

Bilingual, English as the primary or secondary language preferred.

Preferred

Previous experience working in a similar resort setting.

Preferred

Proof of eligibility to work in the United States.

Preferred

Handle non‐routine, sometimes stressful situations.

Ability to make sound decisions immediately without supervision.

Must be able to effectively communicate in English, in both written and oral forms.

Ability to read and write proficiently to evaluate reports, correspondence, and statistical information.

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

Must have computer skills with working knowledge of Microsoft Word, Outlook, and Excel or equivalent. Ability to type 35 wpm.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills.

Prior knowledge of guest relations training.

Excellent customer service skills.

Balancing

X

Bending

X

Carrying __pounds

X

10

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

Lifting __pounds

X

20

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

35

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

Long hours

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X