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Coord Exhibitor Services

J o b D e s c r i p t i o n

Job Profile Title:	Coord Exhibitor Services
Job Code:	11893
Business_Title	Coord Exhibitor Services
Profile Title:	11893 Coord Exhibitor Services
Grade / Band:	07
FLSA Status:	Non-Exempt
The Exhibitor Services Coordinator is to support the daily operations of Exhibitor Services Department. The candidate will work in a fast-paced, busy, and somewhat stressful environment, maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines. The Exhibitor Services Coordinator interacts with customers via email, phone and onsite providing follow-through of customer requests and anticipating the needs of clients.

Principal Duties & Responsibilities
Answers incoming phone calls to assists exhibitors, vendors, GSC, etc.
Responds timely to exhibitor inquires via telephone, email or fax.
Reviews and distributes exhibitor orders, floor plans, and production schedules.
Performs show audits of F&B & Internet orders.
Processes daily checks & wire transfers in additional to accounts receivable & accounts payable audits.
Performs data entry of exhibitor orders into the system accurately and timely.
Provides internet sales and customer service support for the Convention Network departments.
Communicates with customers regarding internet related services via phone, email and in person.
Completes invoicing and billing processes in a timely manner.
Answers customer trouble‐shooting calls.
Ensures network services meet client expectations and deadlines.
Updates workflow documentation to ensure that all ordered services are installed in a timely manner.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Previous customer service experience, or prior relevant experience.	Required

Additional Requirements
Details	Required/ Preferred
Knowledge of Internet Equipment and Services.	Preferred
Bilingual, English as the primary or secondary language preferred.	Preferred
Previous experience working in a similar resort setting.	Preferred

Knowledge, Skills and Abilities
KSAs
Handle non‐routine, sometimes stressful situations.
Must be able to effectively communicate in English, in both written and oral forms.
Read and write proficiently to evaluate reports, correspondence and statistical information.
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
Must have computer skills with working knowledge of Microsoft Word, Outlook, and Excel or equivalent.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
Effective listening abilities with strong judgment‐making skills.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X		10
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X		20
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X			35
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X