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Receptionist

J o b D e s c r i p t i o n

Job Profile Title:	Receptionist
Job Code:	11925
Profile Title:	11925 Receptionist
Grade / Band:	03
FLSA Status:	Non-Exempt
The primary responsibility of the Receptionist is to perform a variety of clerical and administrative duties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Greet guests in a friendly and professional manner
Answer multi-line phone systems and direct calls to the appropriate staff/department
Respond to all general e-mail correspondence from guests and staff
Schedule conference calls and meetings for office staff
Maintain all office equipment as needed and coordinates repairs
Work closely with the functional department groups as necessary
Ensure that the Receptionist area is clean and looks neat for all incoming guests
Inform management of all guest issues, needed supplies or equipment related issues

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holiday	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds					X
Clear speech - simple				X
Clear speech - complex		X
Climbing		X
Distant vision		X
Driving		X
Flexibility - upper body		X
Flexibility - lower body		X
Hearing/Listening		X
Kneeling			X
Lifting 10 pounds			X
Near vision		X
Normal vision					X
Pushing/Pulling					X
Reaching				X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal		X
Communication - written		X
Confined area		X
Contacts - works alone		X
Contacts - works around others		X
Contacts - works with others		X
Exposure to dust / dirt		X
Exposure to fumes / odors		X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X