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Receptionist

J o b D e s c r i p t i o n

Job Profile Title:	Receptionist
Job Code:	11925
Profile Title:	11925 Receptionist
Grade / Band:	03
FLSA Status:	Non-Exempt
The primary responsibility of the Receptionist is to perform a variety of clerical and administrative duties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Greet guests in a friendly and professional manner
Answer multi-line phone systems and direct calls to the appropriate staff/department
Respond to all general e-mail correspondence from guests and staff
Schedule conference calls and meetings for office staff
Maintain all office equipment as needed and coordinates repairs
Work closely with the functional department groups as necessary
Ensure that the Receptionist area is clean and looks neat for all incoming guests
Inform management of all guest issues, needed supplies or equipment related issues

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holiday	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds					X
Clear speech - simple		X
Clear speech - complex		X
Climbing		X
Crawling		X
Crouching		X
Distant vision		X
Driving - auto/van		X
Driving - limousine		X
Flexibility - upper body		X
Flexibility - lower body		X
Hearing/Listening		X
Kneeling			X
Lifting __pounds			X
Near vision		X
Normal vision					X
Pushing/Pulling					X
Reaching				X
Sitting				X
Standing - 5 hours minimum
Stooping
Typing __w.p.m.
Walking

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal		X
Communication - written		X
Confined area		X
Contacts - works alone		X
Contacts - works around others			X
Contacts - works with others		X
Exposure to dust / dirt		X
Exposure to fumes / odors		X
Extreme cold		X
Extreme heat
Fast pace
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors
Noise levels - low to moderate
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension
Crisis incidents
Customer service
Decision making
Fatigue
High pressure
Judgment
Long hours
Math skills - advance
Math skills - basic
Memorization
Organization
Perception
Reading - simple
Reading - complex
Repetition
Safety hazards
Tight deadlines
Working conditions
Writing - simple
Writing - complex