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Rep Guest Svcs Slots II TD

J o b D e s c r i p t i o n

Job Profile Title:	Rep Guest Svcs Slots II TD
Job Code:	11951
Profile Title:	11951 Rep Guest Svcs Slots II TD
Grade / Band:	05
FLSA Status:	Non-Exempt
The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.

Principal Duties & Responsibilities
Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms.
Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices.
Assists guests needs for ay property or slot related questions they may have.
Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service.
Make minor repairs to slot machines by clearing EZ‐Pay ticket/bill jams, Bill Acceptor, ticket printer tilits, replacing ticket paper.
Consistently smiles, makes eye contact and greets each guest.
Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner.
Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guests’ questions.
Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed.
Complies with departmental and company policies and procedures including Title 31.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	previous experience as a Slot Guest Service Representative	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to sit/stand for long periods
Possess math skills to make change with coin and currency
Professional appearance and demeanor
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		20 pounds
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		15-20 pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate
Noise levels - low to high				X
Office conditions				X
Outdoors
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration				X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex