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Attd Flight I

J o b D e s c r i p t i o n

Job Profile Title:	Attd Flight I
Job Code:	11970
Profile Title:	11970 Attd Flight I
Grade / Band:	08
FLSA Status:	Non-Exempt
It is the primary responsibility of the Flight Attendant to assess and respond to abnormal, aircraft emergency, and medical emergency situations that could occur on an aircraft without warning during any and all phases of flight and provide top quality customer service. The Flight Attendant is an integral and vital part of the flight crew, sharing responsibility for safety and participating in decision making with the pilots as it impacts the entire flight.

Principal Duties & Responsibilities
Perform duties assigned by the Pilot in Command, Chief Flight Attendant, or Assistant Chief Flight Attendant
Maintain required periodic certification on emergency procedures and AED/CPR procedures
Assume complete charge of passengers and aircraft during normal and emergency situations when necessary, maintain order and calm in the cabin at all times while the aircraft is under way
Provide emergency medical assistance for passengers when required
Conduct aircraft pre-flight procedures and ensure all the safety, galley and cabin equipment is ready for the flight
Provide superior customer experience for passengers
Ensure the catering order is complete and the needs of their particular flight is satisfied
Adhere to the flight procedures to include arriving one and a half hours before each flight to adequately prepare for flight as well as follow chain of command to resolve issues that arise during day-to-day operations
Follow Company policies and procedures and all applicable Federal Aviation Regulations

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required
Associate's Degree	or higher	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Of Corporate and/or Airline Flight Attendant Experience	Required

Additional Requirements
Details	Required/ Preferred
Twenty-one(21)+years of age	Required
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of culinary arts, food, wine and menu planning
Knowledgeable of passenger safety and well-being while on the aircraft
Knowledgeable of Federal Aviation Regulations that govern cabin crewmembers’ conduct during flight operations
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		5 pounds
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching				X
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		5 pounds
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures				X
Hazardous conditions - high voltage
Indoors
Noise levels - low to moderate				X
Noise levels - low to high				X
Office conditions
Outdoors
Restricted area
Shifts
Smoke
__% Travel				X
Vibration				X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue
High pressure
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex