Villa Ops Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Villa Ops Mgr

Job Code:

11974

Profile Title:

11974 Villa Ops Mgr

Grade / Band:

L1

FLSA Status:

Exempt

The Villa Operations Manager is primarily responsible for overseeing daily operations and staff while ensuring guest services that aligns with SHOW service basics. This position plays a vital role in maintaining a culture of excellence, team engagement, and financial management.

Develops collaborative relationships and synergy with all support departments such as Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, F&B and Executive Offices

Oversees the F&B operations of the in-villa meal services, as well as wine and liquor selection, and inventory control

Oversees the F&B operations of the Baccarat and Villa Prive meal services, as well as wine and liquor selection, and inventory control

Assists with planning and execution of private functions within the Villas, Presidential and Chairman suites to include menu selections, pricing and staffing of the event

Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the butlers

Works closely with Director to contribute to the development, execution and measurement of the strategic plan and yearly operating goals; creating ways to grow revenue streams, effectively recognize areas of opportunity for cost containment, and prepare justification for budget variations

Educates departmental leadership on departmental goals ensuring the commitment and support of all team members as they directly affect the success of the department

Monitor fiscal budget and marketing strategies to produce both short-term and long-term profitability

Further enrich the guest experience by continuously reviewing, implementing, and refining procedures to meet high levels of guest satisfaction

Anticipates guest needs and provide service to each guest quickly and accurately; advises manager of any guest complaints

Ensures the properties physical assets are protected and maintained through continual process review and on- going preventative maintenance meeting the high standards set forth by a luxury resort

Stays knowledgeable on hospitality benchmarks to ensure that the Villa experience is meeting and exceeding expectations of the luxury service market

Proactively seeks guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.

Regularly review departmental visions, enhancements and updated protocols are transcended to all team members.

Ensures effective execution of all people programs that support employee engagement and accountability

Fosters a management team that possesses and delivers on key strategies of guest services, employee relations, team cooperation, financial responsibility and asset management

Maintains a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction

Responsible for quality hiring, training, coaching, and succession planning processes that encompass the Company’s diversity commitment as well as discipline, terminations, and other changes to an employee’s status

Perform other job-related duties as requested

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

Bachelor degree or equivalent experience and 2+ years of prior relevant experience

Bachelor's Degree or equivalent experience

 Hotel Management or a related field

Required

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Supervisory experience at a major hotel/resort

Required

3+ Years of Prior Relevant Experience

In guest service, hotel operations and/or food and beverage at a major hotel/resor

Required

Experience working in luxury resort

Preferred

Sommelier certificate

Preferred

Bilingual

Preferred

Strong working knowledge of Microsoft Office

Strong working knowledge of Microsoft Office, the Internet, Property Management systems

Ability to manage multiple tasks and remain calm in a complex, fast-paced environment

Highly motivated and energetic personality with ability to take initiative and exhibit flexibility

Proven strong leadership abilities, sound judgment, superior problem-solving and decision-making skills

Excellent organizational, analytical and project management skills, with particular attention to quality and detail

Excellent interpersonal and communication skills to work effectively with all levels of the organization, individually and in groups

Ability to motivate staff, maintain a cohesive team, and lead and mentor a team

Working knowledge with food and wine and ability to speak confidently on and properly serve such items

Working knowledge of health and safety regulations.

Excellent customer service, problem solving, communication and telephone etiquette skills

Professional appearance and demeanor

Ability to work varied shifts, including weekends and holidays

Able to effectively communicate in English, in both written and oral forms

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

Smoke

__% Travel

Vibration

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex