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Poker Cage Rep

J o b D e s c r i p t i o n

Job Profile Title:	Poker Cage Rep
Job Code:	12002
Business_Title	Poker Guest Rep
Profile Title:	12002 Poker Cage Rep
Grade / Band:	05
FLSA Status:	Non-Exempt
It is the primary responsibility of the Poker Guest Representative to greet guest as they enter the poker room, keep and run the players list for all games, process monetary transactions and exchanges with guests, assist with the registration and payout of poker tournaments. The Poker Guest Representative will work with Poker leadership to facilitate daily Poker Room operations.

Principal Duties & Responsibilities
Responsible for the placement of guests into poker games
Assist guests with general information upon request
Communicating with Poker leadership to open and close games, register and payout tournament players, and evaluate play for complimentary purposes
Perform front-line entry level transactions, chip bank transactions, and employee window transactions
Secure and document all recordable transactions made with company assets. Complete electronic multiple transaction logs accurately, complete transaction logs manually, when necessary
Develop customer relations and facilitate usage of the MGM Rewards program

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	High-volume cash handling experience	Required
1+ Years of Prior Relevant Experience	Poker experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Experience in fast paced customer service	Preferred
Experience with Title 31 reporting	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division, money handling
Extensive knowledge of poker games and procedures
Able to effectively communicate in English, in both written and verbal forms
Ability to multi-task and work well in a fast pace, team-oriented enviroment
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Work with minimal supervision

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending
Carrying __pounds				X		20
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Crawling	X
Crouching				X
Distant vision	X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body	X
Flexibility - lower body	X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		20
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area	X
Contacts - works alone				X
Contacts - works with others				X
Exposure to dust / dirt	X
Exposure to fumes / odors				X
Extreme cold	X
Extreme heat	X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate	X
Noise levels - low to high				X
Office conditions	X
Outdoors	X
Restricted area	X
Smoke				X
__% Travel	X
Wet/Humid	X
Live Stream/ Video Recording	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents	X
Customer service				X
Decision making				X
Fatigue	X
High pressure				X
Judgment				X
Long hours	X
Math skills - advance				X
Math skills - basic	X
Memorization
Organization				X
Perception				X
Reading - simple	X
Reading - complex	X
Repetition				X
Safety hazards	X
Tight deadlines	X
Writing - simple				X
Writing - complex	X