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Shift Mgr Spa

J o b D e s c r i p t i o n

Job Profile Title:	Shift Mgr Spa
Job Code:	12006
Profile Title:	12006 Shift Mgr Spa
Grade / Band:	09
FLSA Status:	Exempt
The primary purpose of the Shift Manager Spa is to support the operation, departmental training, and reinforce consistent delivery of superior service. You will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Manage the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the manager and director.
Consistently offer professional, friendly, and engaging service to exceed guest expectations.
Follow all departmental and policies and procedures including safety and sanitation policies.
Promote and sell service treatments, enhancements, upgrades and retail products.
Make decisions on hiring and initiate discipline of staff.
Responsible for the training of all employees in the operation.
Ensure timely completion and resolution of timekeeping and payroll issues, communicate and implement company policies and objectives to employees, maintain efficient scheduling, staffing and supply levels needed to provide superior service and maximize all revenue opportunities.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
1+ Years of Prior Relevant Experience	Spa, salon or recreation environment experience	Preferred
2+ Years of Prior Relevant Experience	Management or supervisor experience	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Ability to multi‐task and work well in a fast paced, team‐oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well‐groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		10
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching
Distant vision				X
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		10
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors
Restricted area
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance
Math skills - basic				X
Memorization				X
Organization
Perception				X
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple
Writing - complex