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Arena Event Ticketing Rep

J o b D e s c r i p t i o n

Job Profile Title:	Arena Event Ticketing Rep
Job Code:	12012
Profile Title:	12012 Arena Event Ticketing Rep
Grade / Band:	05
FLSA Status:	Non-Exempt
It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Event Ticketing Representative provides a professional, polished, and anticipatory service for internal and external Guests. The Representative's primary duties include generating ticket sales to events, resolving guest concerns, and handling cash transactions. The Representative will work at rotating locations across arenas, mid-size venues, and other special events as needed.

Principal Duties & Responsibilities
Sells and processes ticket orders and will-call requests for shows and events occurring at arenas, mid-size venues and special events, providing prompt and courteous guest services. Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product.
Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC), and special event services and amenities.
Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary.
Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements, i.e. MTL Logs, 8300 IRS Forms, etc.
Supports event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events. Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue.
Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and ios.
Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Preferred

Knowledge, Skills and Abilities
KSAs
Maintain a professional, neat, and well-groomed appearance in accordance with MGMRI standards.
Maintain proficiency in numerous ticketing systems with accuracy, such as AXS, HOST, Arctics, and TixTrack
Excellent customer service skills to deal effectively with all business contacts.
Effectively manage multiple tasks in a fast-paced environment.
Effectively communicate in English, in both written and oral forms.
Ability to adapt to changing business demands in an Arena Event environment.
Must be flexible if needed for occasional work outside of normal business hours, including weekends and holidays.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X