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Arena Event Ticketing Rep Ld

J o b D e s c r i p t i o n

Job Profile Title:	Arena Event Ticketing Rep Ld
Job Code:	12015
Profile Title:	12015 Arena Event Ticketing Rep Ld
Grade / Band:	06
FLSA Status:	Non-Exempt
The Event Ticketing Representative Lead provides a professional, polished, and anticipatory service for internal and external guests. The Lead Representatives duties include generating ticket sales to events, resolving guest concerns, and handling cash transactions. Lead Representative responsibilities include daily business operations, such as maintaining event information and the ticketing system. They will support ticket operations, including sending daily reports, assisting Event Ticketing Representatives with training and guest resolution, replying to emails, and answering inbound phone calls. The Lead Representative will work at rotating locations across arenas, mid-size venues, and other special events as needed.

Principal Duties & Responsibilities
Supports Ticketing Operations Management Team in processing requests in a timely manner; actively communicates with Arena/Venue Operations management teams regarding event discrepancies that may affect event day activities
Assists Event Ticketing Representatives and guests with modification/cancellation requests to ticket orders, troubleshooting issues with secondary resale platforms, customer service processes, and guest recovery
Responsible for communicating sales and scan counts for events during presale, on sale, and event day to show partners, promoters, and executive team.
Generates daily reports on all events for senior leadership, department management, and promoters
Ensures Event Ticketing Representatives are trained and provided the tools and knowledge to sell and process ticket orders for events providing prompt and courteous guest services
Maintain department email correspondence and assist in resolving guest inquiries to department service standards, monitor voice mail and phone tree and update phone tree script as necessary
Supports Ticket Office Supervisors with event-day operations, including testing tickets to ensure scanners are working, verifying chair set-up in venue, sending appropriate reports, and coordinating Artist Will-Call tickets
Supports leadership with events held at T-Mobile Arena and Grand Garden Arena

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Ticketing, cash handling, customer service, or related experience	Required

Additional Requirements
Details	Required/ Preferred
Work shifts of varied length, including nights, weekends, and holidays	Required
Must be 18+ years old	Required

Knowledge, Skills and Abilities
KSAs
Bilingual, English as the primary or secondary language
Previous Event Ticketing Experience

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X