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Supv MGM Rewards-Yonkers

J o b D e s c r i p t i o n

Job Profile Title:	Supv MGM Rewards-Yonkers
Job Code:	12096
Profile Title:	12096 Supv MGM Rewards-Yonkers
Grade / Band:	09
FLSA Status:	Non-Exempt
The Supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties are to be performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
Maintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training and supervising all MGM Rewards Representatives
Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend
Promote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM Rewards
Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits and any other concerns related to MGM Rewards

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Experience in casino operations and guest service	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information
Ability to effectively deliver training and coaching
Able to effectively communicate in English, in both written and verbal forms
Ability to to make sound decisions immediately without supervision
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X