Operator Surveillance II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Operator Surveillance II

Job Code:

12134

Profile Title:

12134 Operator Surveillance II

Grade / Band:

08

FLSA Status:

Non-Exempt

The Surveillance Operator II contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Operate various closed-circuit television (CCTV) technology and digital Video Management System (VMS) equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctions.

Proactively monitor all applicable casino areas and personnel including, but not limited to, Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability with policies & procedures, identify suspicious activity, and deter fraud & theft both internally and externally.

Proactively observe and review video then complete required written reports regarding specific incidents including but not limited to guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variances.  Share relevant information via email amongst sister properties as directed. 

Maintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.  Actively participate in and complete assigned company and department training.  

Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems and access control systems as applicable. 

Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs. 

Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.

Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.  Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.

Collaborate with leadership and various partner departments to maximize guest experience.

Monitor or assist in monitoring various non-gaming areas of property as directed. 

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma or GED

Required

1+ Years of Prior Relevant Experience

Gaming and/or Surveillance experience

Preferred

Previous experience working in a similar resort setting

Preferred

Detailed knowledge of Table Games, Slots, Race & Sports Book and Casino Cage procedures

Knowledge of advantage play systems and cheating methods

Detailed knowledge of local gaming regulations

Proficient in basic math without use of a calculator

Ability to distinguish colors

Professional appearance and demeanor

Excellent telephone etiquette and communication skills

Excellent customer service skills

Basic working knowledge of various computer technology and software to include Microsoft Office applications

Effectively communicate in English, in both written and oral forms

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

10

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

25

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

X

Wet/Humid

X

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X