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Host Cabana

J o b D e s c r i p t i o n

Job Profile Title:	Host Cabana
Job Code:	12148
Profile Title:	12148 Host Cabana
Grade / Band:	02
FLSA Status:	Non-Exempt
As a Cabana Host, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information
Respond to and resolve any guest complaints in alignment with SHOW. Service Basics, exceeding guest expectations and providing all other supporting services
Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs
Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day
Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel
Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible
Achieve a positive and lasting impression by ensuring correct charges and credits are posted, collecting payments, handling room and credit transactions, and demonstrating responsibility in balancing all transactions using proper cash handling procedures

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Cash handling experience	Required
1+ Years of Prior Relevant Experience	Experience in a similar luxury resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50 pounds
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		50 pounds
Near vision	X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area	X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate	X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area	X
Shifts				X
Smoke				X
__% Travel	X
Vibration	X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions	X
Writing - simple				X
Writing - complex	X