Exec Dir Loyalty Product & Tech

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Exec Dir Loyalty Product & Tech

Job Code:

12198

Profile Title:

12198 Exec Dir Loyalty Product & Tech

Grade / Band:

L4

FLSA Status:

Exempt

The Executive Director of Loyalty Product & Tech is a critical role where the candidate will be the driving force behind the technology evolution and success of our industry-leading loyalty program, MGM Rewards. The Executive Director will lead a combined team of product management and technology specialists, overseeing both the strategic direction and technical foundation of the program. As the Executive Director of Loyalty Product & Tech, the candidate will wear two hats. On the product side, the leader will be responsible for collaborating with the commercial team for MGM Rewards, ensuring it remains innovative, engaging, and delivers exceptional value to our guests. On the tech side, the leader will lead the team responsible for building, maintaining, and evolving the secure and scalable technology platform that powers the program.

Develop and execute a comprehensive product strategy for MGM Rewards, aligned with business objectives and market trends in collaboration with the commercial partners.

Oversee the development and implementation of new member acquisition and engagement initiatives.

Analyze member data and market trends to identify new opportunities to personalize the member experience and optimize program performance.

Partner with Marketing and Analytics teams to ensure targeted communication and data-driven program decisions.

Demonstrated expertise in designing and managing gaming and non-gaming loyalty programs across the hospitality, gaming, and entertainment industry, with a strong focus on driving customer engagement, retention, and personalized experiences within integrated resort environments.

Lead the selection, implementation, and ongoing management of the core technology platform that powers MGM Rewards.

Hands-on experience with Loyalty SAS applications, particularly Reactor CX (RCX), with a strong understanding of the rule engine, system architecture, and RCX data schema, as well as experience in leveraging Amazon Redshift for loyalty data processing and analytics.

Oversee a team of engineers and architects responsible for the design, development, and maintenance of the loyalty program platform.

Strong experience with RCX API integrations and troubleshooting within the SAS Reactor CX environment, ensuring seamless connectivity with CRM, POS, and marketing systems.

Ensure the highest levels of security, data privacy, and system uptime for the loyalty program platform with an innovation mindset

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Engineering, Marketing, or a related field

Required

Master's Degree

Engineering, Marketing, or a related field

Preferred

12+ Years of Prior Relevant Experience

In both product management and technology leadership, ideally within the hospitality or loyalty program industry

Required

8+ Years of Prior Relevant Experience

Software Engineering and Architecture

Required

2+ Years of Prior Relevant Experience

Reactor CX platform, Integrations and APIs

Required

2+ Years of Prior Relevant Experience

Azure or Amazon or Google Cloud Technologies

Required

In-depth knowledge of loyalty program design, management, and best practices.

Required

Strong understanding of software development methodologies (Agile, Waterfall) and best practices.

Required

Experience with data management principles and cloud-based technologies.

Required

Excellent analytical and problem-solving skills.

Required

Strong leadership and team management experience, with the ability to lead and motivate a cross-functional team.

Required

Excellent communication, collaboration, and interpersonal skills.

Required

A passion for the hospitality industry and a deep understanding of customer behavior and loyalty program mechanics.

Required

Prior experience with Reactor CX platform, rule engine, data schema and API integrations.

Required

Balancing

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Bending

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Carrying 10 pounds

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Clear speech - simple

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Clear speech - complex

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Climbing

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Distant vision

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Driving

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Flexibility - upper body

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Flexibility - lower body

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Hearing/Listening

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Kneeling

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Lifting 10 pounds

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Near vision

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Normal vision

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Pushing/Pulling

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Reaching

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Sitting

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Standing

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Typing

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Walking

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Communication - verbal

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Communication - written

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Confined area

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Contacts - works alone

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Contacts - works around others

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Contacts - works with others

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Exposure to dust / dirt

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Exposure to fumes / odors

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Extreme cold

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Extreme heat

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Fast pace

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Hazardous conditions - chemicals

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Hazardous conditions - high structures

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Hazardous conditions - high voltage

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Indoors

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Noise levels - low to moderate

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Noise levels - high

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Office conditions

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Outdoors

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Restricted area

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Shifts

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Smoke

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Travel

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Wet/Humid

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Analytical

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Clerical

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Comprehension

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Crisis incidents

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Customer service

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Decision making

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High pressure

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Judgment

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Long hours

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Math skills - advance

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Math skills - basic

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Organization

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Reading - simple

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Reading - complex

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Repetition

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Tight deadlines

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Writing - simple

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Writing - complex

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