JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Sr Mgr Property Technology Operations

J o b D e s c r i p t i o n

Job Profile Title:	Sr Mgr Property Technology Operations
Job Code:	12224
Business_Title	Senior Manager, Property Technology Operations
Profile Title:	12224 Sr Mgr Property Technology Operations
Grade / Band:	L2
FLSA Status:	Exempt
The Senior Manager, Property Technology Operations will report to the Director, Property Technology Operations aligning and optimizing the technical services, project support, special event IT Support, and problem management functions to ensure optimal customer experience.

Principal Duties & Responsibilities
Engage, give direction, and inspire a team of property IT support staff to deliver excellent experiences for the employees and convention guests.
Point of contact and technical lead for IT projects impacting assigned areas of responsibility.
Develop and manage robust special event IT support program to include scheduling, support, and after-action reporting.
Collaborate with other areas of IT and the business to gain exposure in all areas of new products and product changes.
Participate in stages of development, creation, testing and implementation of new IT products.
Identify operational issues related to process/procedures/tools and work across IT teams to resolve.
Provide data and reporting of key performance indicators and trends to IT department and others ad-hoc, weekly, monthly, and as needed.
Direct the coordination of technical and administrative support activities including installation, repair, preventative maintenance, and upgrades of IT equipment at property sites.
Provide support to the Director of Property Technology Operations and their team as needed.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree or equivalent experience	Computer Science, Data Science, Information Systems, or a related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
4+ Years of Prior Relevant Experience	Cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.	Required
2+ Years of Prior Relevant Experience	Supervisory/leadership experience in the Information Technology, Event or related field.	Preferred

Knowledge, Skills and Abilities
KSAs
Extensive technical knowledge and experience in most aspects of IT infrastructure and technology as it
Demonstrate an ability to lead, manage, coach and guide senior level technical resources – providing directional leadership, management, guidance and coaching across geographies.
Relationship management skills – ability to build and create a compelling experience across levels and disciplines, and sensitively work with stakeholders
Effectively communicate in English, both written and oral forms.
Extensive knowledge with enterprise systems and applications.
Experience in implementing effective and innovative software development methodologies.
Demonstrate problem solving, prioritization and analytical skills.
Ability to communicate technical concepts to technical and non‐technical audiences.
Ability to manage multiple concurrent projects and motivate professional staff.
Demonstrated aptitude for learning new technologies.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds				X		50
Clear speech - simple				X
Clear speech - complex				X
Climbing		X
Crawling		X
Crouching		X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing - 5 hours minimum			X
Stooping		X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X