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Asst Mgr Casino Host Svcs

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr Casino Host Svcs
Job Code:	12225
Profile Title:	12225 Asst Mgr Casino Host Svcs
Grade / Band:	09
FLSA Status:	Exempt
It is the primary responsibility of the Casino Host Services Assistant Manager to assist with managing the daily operations of Casino Host Services while ensuring sufficient coverage and support is provided for Casino Marketing. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Principal Duties & Responsibilities
Ensure high productivity of all employees while developing effective scheduling and appropriate staffing levels
Assume full responsibility for the department in the absence of Manager or Department Head
Ensure sufficient supplies and tools are provided to enforce a positive work environment for the department
Supervise Casino Host Services Coordinators work performance and apply progressive discipline when appropriate
Oversee quality hiring, training, and succession planning processes that encompasses the Company’s diversity and inclusion commitment
Must be able to evaluate casino play and ensure proper management of casino assets for our high-valued casino customers
Embrace the responsibility of maintaining a thorough understanding of all departmental standards and policies, actively contributing to a safe and efficient work environment
Demonstrate the ability to meet the demands of a fast-paced environment through effective multitasking, good judgment, and exceptional guest service, aligning with the brand's attributes
Promote and develop team-oriented culture while fostering the importance for providing unparalleled commitment to excellence in service
Comply with all legal requirements, including Title 31, and attend mandatory compliance and training sessions, while also staying informed on departmental and property policies and procedures
Able to effectively communicate with internal departments in a professional and timely manner resulting in positive service standards
Assist with tracking attendance and payroll reporting

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience	Required

Additional Requirements
Details	Required/ Preferred
Previous experience with system, budget, or project which demonstrates the ability to be responsible for and owning a process	Preferred
Previous experience with developing procedures and conflict resolution processes	Preferred
Previous experience working in a hospitality/resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to lead and mentor a team
Excellent Customer Service skills
High attention to detail
Effective decision-making, social and organizational skills
Excellent verbal and written communication skills to include effective skills in English in oral and written forms
Have collaborative and interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Able to work in a fast paced, busy, and somewhat stressful environment while promoting a positive and calm work environment
Work varied shifts, including weekends and holidays
Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure
Working knowledge of Opera, Patron Management, Microsoft Office

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X