Technical Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Technical Program Manager

Job Code:

12240

Business_Title

Technical Program Manager

Profile Title:

12240 Technical Program Manager

Grade / Band:

IC5

FLSA Status:

Exempt

The Technical Program Manager is a corporate role within the Technology department focused on leading large enterprise-wide strategic programs. This role serves as a trusted partner to both Technology leaders and Business stakeholders in achieving long-term strategic program objectives. This position is tasked with planning and executing major programs including coordinating multiple projects and timelines while navigating technical dependencies, risks, and resource constraints. The TPM maintains core program deliverables such as the program roadmap, program status, executive presentations & communications.

Independently lead enterprise programs and related projects within the Technology department portfolio.

Develop and maintain all program deliverables including a program roadmap, program status, scope, priorities, timelines, and risks.

Coordinate across several project managers, product managers, and serve as a project manager when necessary to manage progress towards project goals and timelines.

Drive collaboration towards issue resolution and proactively communicate program roadblocks, dependencies, risks, and issues.

Support PMO reporting by regularly preparing status reports, communications, and presentations to ensure consistent alignment on progress and strategic direction.

Collaborate across internal teams and external vendors to obtain buy in on program roadmap and resources required to achieve program goals.

Ability to plan and deliver a multi-year program within timeline and investment constraints.

Consistently strive for program efficiency using hybrid project management and agile scrum methodologies to deliver progress and gather feedback regularly.

Participate in technical meetings as necessary and learn technical fundamentals relevant to program area.

Provide mentorship to leaders and peers on project management best practices.

Consider security, privacy and compliance requirements throughout program planning and execution.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Engineering, Computer Science, Business Management, or relevant experience

Required

Master's Degree

Preferred

8+ Years of Prior Relevant Experience

Required

Project Management Certification (PMP, CSM, ACP)

Preferred

Previous experience using Project Management tools, methodologies and techniques throughout all phases of the project and program lifecycle

Preferred

Previous experience leading enterprise-wide Technology programs

Required

Previous experience in core program management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking

Required

Proven track record of strategic leadership, motivating team members and building a cohesive unit

Required

Previous experience with budget planning, program strategy, solution delivery and communication across departments

Required

Previous experience using hybrid project management and agile scrum methodologies Interest in Technology, Innovation, and Transformation

Preferred

Experience working in a similar Technology, Hospitality, or Gaming setting

Preferred

Excellent leadership, communication, and interpersonal skills to facilitate action, resolving conflict, managing relationships and influence others towards successful program delivery

Ability to manage large and diverse project teams establishing trust with stakeholders and customers across multiple time zones.

Self-motivated with excellent organization skills, attention to detail, and ability to work under time constraints and established deadlines

Excellent ability to develop, own and manage program deliverables and documentation.

Strong technical understanding, familiarity with the software development lifecycle, project management concepts and hospitality operations

Ability to solve complex problems and make critical decisions requiring detailed information gathering and analysis to resolve

Ability to effectively communicate in English, in both oral and written forms, across all levels of the organization

Working a flexible schedule including extended hours, weekends, and holidays as needed to accommodate program objectives

Ability to multitask several activities, duties, priorities and timelines

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X