JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Property Tech Ops Engineer

J o b D e s c r i p t i o n

Job Profile Title:	Property Tech Ops Engineer
Job Code:	12248
Profile Title:	12248 Property Tech Ops Engineer
Grade / Band:	10
FLSA Status:	Non-Exempt
The Property Technology Operations Engineer will troubleshoot software and hardware failures, identify, and troubleshoot network issues related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer support, including resolving and completing ServiceNow tickets, refining processes, and creating or updating documentation. This role involves field support at assigned property for system hardware and software, PCs, and IP networking.

Principal Duties & Responsibilities
Providing walk up services for employees who need assistance with technology hardware and software.
Educating employees on how to use their devices and applications and initiate the support process on their behalf.
Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.
Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.
Providing Break-Fix hardware/software issues on company supported devices
Support & troubleshooting for end user computers, network, WiFi, mobile devices, and applications. Investigating user access issues and ensuring an overall smooth user experience.
Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.
Providing support for events and temporary technology setups if assigned.
Ensuring and enforcing asset management practices to ensure effective use of technology resources.
Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.
Track work time, update ticket status and resolutions in ServiceNow ticketing system

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Associate's Degree	Computer Science, Data Science, Information Systems, or a related field	Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.	Required

Knowledge, Skills and Abilities
KSAs
Effectively communicate in English, both written and oral forms
Extensive knowledge with enterprise systems and applications
Demonstrate problem solving, prioritization and analytical skills.
Ability to communicate technical concepts to technical and non‐technical audiences
Ability to manage multiple concurrent tasks
Demonstrated aptitude for learning new technologies.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		50
Clear speech - simple				X
Clear speech - complex				X
Climbing		X
Crawling			X
Crouching				X
Distant vision			X
Driving - auto/van		X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.
Walking

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high		X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Vibration		X
Wet/Humid				X
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X